One of the reasons CA World has been such a rewarding conference for me is that I've been able to meet fellow CA colleagues that I've worked with closely--but have never met in person. One such co-worker asked if she could write a guest blog for me-on the condition that I post it without editing...

My post yesterday highlighted the wealth of topics covered here at CA World. This wide range applies to my presentations as well. I am delivering my IT Governance presentation, Critical Components of a PMO, Enabling Performance with Process Management, and an overview of the ITIL v3 treatment of Service...

We're completing our first full day of CA World 2008. I arrived the day before yesterday so I've had plenty of opportunity to spend time with customers and co-workers. It's been busy and exciting and a pleasure to immerse in all things CA. I just finished delivering my Process Management...

When it comes to user satisfaction, perception is everything. That point was driven home for me during a recent flight while I was en route to Honolulu to present on-site for a strategic client and to speak at LAVACon, the local PMI Chapter annual project management conference. We left the gate on-time...

CA World 2008, to be held November 16-20 in Las Vegas, is my second such event as a CA employee. My first CA World took place just a few months after I joined CA. Back then, though the agenda had been planned well in advance, they managed to open up a speaking slot for me. The marketing organization...

When you hear the word "process," what comes to mind? For most IT folks, the word evokes negative feelings. Process means bureaucracy, slowing people down and making things overly complex or unnecessarily difficult. But I see things differently. For me, the word "process" conjures...

I met with Senior IT project and portfolio decision-makers of a major financial institution last week. I gave two presentations: the first on IT Governance and the next on Project and Portfolio Management (PPM). We had two hours for each presentation so we had plenty of time for questions and discussion...

This is the second blog inspired by a comment Rodney Sculthorpe made to my blog entitled " Who owns IT Governance, the Business or IT? " The first was entitled "How do you convince Executive Management of the merits of ITG?" In that post, I mentioned that in order to build support...

This blog entry was inspired by a comment posted by "Mike" to my recent post entitled " Who owns IT Governance, the Business or IT? " Mike asked about how you convince the IT department to "accept" its role as a business partner when IT Governance isn't adopted within...

This blog entry was inspired by a comment posted by Rodney Sculthorpe to my recent post entitled " Who owns IT Governance, the Business or IT? " Rodney wanted to know how to convince Executive Management of the merits of IT Governance. I am constantly asked how to go about convincing decision...