I'd like to make a quick point. There are times when I find the discussions surrounding ITIL® v3 popularity to be superfluous. That's because whether or not people are "for" ITIL v3, if they want to work for successful organizations, they have probably already put several aspects of...

Imagine receiving a catering bill for a large party you hosted. On the check is a single dollar figure that is significantly higher than the original estimate. No additional detail is provided. Is the amount correct? Were you charged the appropriate price per person? Did you receive your volume discount...

I was recently in Belgium where I presented on ITIL® Version 3 to a packed house of ITSM professionals. Standing room only, in fact. I’d like to tell you that this was all my doing, but, to be truthful, ITIL V3 has been pulling in the crowds all by itself. As in London, I was again struck by the overwhelming...

A London conference center that’s a stone’s throw from the Thames was the venue for the first ITIL V3 Launch event. How to describe the atmosphere at this sold out conference? Excited, electric, expectant. For some of us, a 2+ year pregnancy was over, but of course, the birth is just the beginning. This...

For those of you new to the expression, an “elevator pitch” is a succinct 30 second blurb, presumably meant to be drawn upon should you find yourself sharing an elevator for a few floors with someone you hope to impress. The following ITIL V3 elevator pitch should get you by until you are able to finish...