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  • Service Management Process Map Poster

    This poster may not be like the posters that adorned your room as a teenager--at least I hope not--but I think you'll get a lot out of it just the same, especially if you are in need of some good ITIL guidance. CA has developed a unique approach to charting the ITIL journey through a visual representation...
    Posted to CA on Service Management (Weblog) by Robert Stroud on 03-03-2009

  • Warranties, Dishwashers, Fish and ITIL v3

    What do dishwashers, cars and ITIL v3 have in common? Warranties! Recently I was reading the warranty of a dishwasher and it stated that cooking fish in the dishwasher voided the warranty. Stunned, I did Google and find just such a recipe (it is below just in case you are curious). Who'd have thunk...
    Posted to CA on Service Management (Weblog) by Robert Stroud on 02-19-2009

  • ITIL v3 – The Top 3 Myths From 2008

    In my travels I have encountered numerous questions about ITIL V3--many of which dealt with what I call "ITIL Myths." Here are my "Top 3 ITIL v3 Myths for 2008," and let me tell you there were many to choose from. Myth 1 - You must implement every ITIL process starting from Service...
    Posted to CA on Service Management (Weblog) by Robert Stroud on 12-26-2008

  • BSM and ITIL v3 Podcast and Paper

    I participated in an executive panel discussion for ITO America, along with Nathan McNeill and Lou Hunnebeck, on Business Service Management and ITIL®v3. Nathan co-founded Bomgar in 2003 and is responsible for aligning product strategy with the needs of Bomgar's over 3,500 customers. Lou Hunnebeck...
    Posted to CA on Service Management (Weblog) by Robert Stroud on 09-23-2008

  • itSMF USA Fusion 08

    This year, I'm proud to have been the event chair of itSMF USA Fusion 08, the largest gathering of ITSM professionals in the world. In fact, we had attendees from all 50 states and from over 22 countries. This year’s event focused on the theme of uniting the world of ITSM. We covered the most important...
    Posted to CA on Service Management (Weblog) by Robert Stroud on 09-17-2008

  • ITIL v3 – You’re doing it whether you know it or not

    I'd like to make a quick point. There are times when I find the discussions surrounding ITIL® v3 popularity to be superfluous. That's because whether or not people are "for" ITIL v3, if they want to work for successful organizations, they have probably already put several aspects of...
    Posted to CA on Service Management (Weblog) by Robert Stroud on 04-08-2008
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