I participated in an executive panel discussion for ITO America, along with Nathan McNeill and Lou Hunnebeck, on Business Service Management and ITIL®v3. Nathan co-founded Bomgar in 2003 and is responsible for aligning product strategy with the needs of Bomgar's over 3,500 customers. Lou Hunnebeck...

This year, I'm proud to have been the event chair of itSMF USA Fusion 08, the largest gathering of ITSM professionals in the world. In fact, we had attendees from all 50 states and from over 22 countries. This year’s event focused on the theme of uniting the world of ITSM. We covered the most important...

The COBIT ® Steering committee, which I chair, develops guidance to assist the practitioner community in the execution of their roles. We are pleased to announce that the long awaited and highly demanded COBIT and ITIL ® V3 Mapping is available for download from ISACA and ITGI. The mapping allows the...

I have been on the road for the last month, traveling to and from New Zealand, Israel, UK, Switzerland, Brazil and the U.S. I've talked to many enterprises from banks, to telecom to manufacturers and I have been hearing consistent messages, which I thought I'd share: All told me that they will...

I'd like to make a quick point. There are times when I find the discussions surrounding ITIL® v3 popularity to be superfluous. That's because whether or not people are "for" ITIL v3, if they want to work for successful organizations, they have probably already put several aspects of...