Enterprise IT Management Perspectives: A 360° View Welcome to the EITM Perspectives blog. It’s fairly obvious from the title what this blog is meant to discuss. The perspectives relate to four major imperatives for EITM: 1) Align IT with the business 2) Managing IT costs 3) Improve service quality 4...

Those of you struggling with bringing IT and business alignment to life through your ITIL ® initiative may be surprised to learn that your salvation may lie in a free download. Even with the improved use of organizational charts and metrics in ITIL v3, some practitioners have commented that the linkage...