As CMDB experts go, I have a lot of experience, starting with implementations a decade ago when ITIL was almost unknown in North America. Still, a question posed to me at CA's recent customer-focused Development Buddy Summit sent me to the books -- the ITIL® books that is -- hunting for an answer...

I thought you might enjoy a glimpse of our farm in the snow. Forty years ago, my father raised calves in this small barn that my grandfather built around 1900. It was the first barn built on the farm. He later erected a much larger hay barn, but I don't have a picture I like as well as this one my...

I've been watching a battle between two opposing schools of thought in the CMDB world. One says that a CMDB represents the authorized configuration of the IT Service environment. Not the real configuration, not the way the system is working now, but the authorized configuration as determined by the...

I recently spoke at a number of very well attended CMDB seminars. Without fail, I was asked the following question, either during my talk, or afterwards during the accompanying networking events: How can I implement a CMDB and show value quickly? I subscribe to a notion that my blogging colleague Marv...