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R.I.P. IT?

After being a technology geek for the last 30 years, the one thing I know for certain is that the only constant is change! I love getting a new piece of technology and learning how it can make my life better. I am not alone in this; we are breeding a generation where "geek is chic." It's...

Posted to CA on Service Management (Weblog) by Robert Stroud on 02-01-2012
Lessons from Kodak and Other Failed Giants

When I was in film school, I remember a student asking a question in an advanced filmmaking workshop, "what brand of film will we use?" The professor said "Kodak. Is there any other?" When I read the recent news that Kodak filed for bankruptcy protection, I thought about all the once...

Posted to CA on Service Management (Weblog) by Eric Feldman on 01-23-2012
Communicating the value of self-service with a side of innovation

During my career in the IT Service Management space I've always been very interested in how support organizations use self-service. I've blogged at length on different aspects of self-service and knowledge management and try to be a catalyst to push more companies to utilize a proven mechanism...

Posted to CA on Service Management (Weblog) by Rich Graves on 01-10-2012
The new CIO – are you ready to change role?

In the most recent issue of Service Talk, the itSMF UK quarterly magazine I published an article on a controversial topic that has formed the basis of multiple roundtables and CIO discussions globally, the changing role of the IT and the value of the new CIO. Whether you agree that IT will disappear...

Posted to CA on Service Management (Weblog) by Robert Stroud on 01-09-2012
Configuring the perfect cola - innovation found in soda fountain machines

I'm not sure if you have seen or experienced Coca-Cola's new freestyle fountain machine. If you are addicted to "sugar water" (in honor of Steve Job's famous quote to former PepsiCo CEO) then you can skip the rest of this paragraph as you'll have been through this a dozen times...

Posted to CA on Service Management (Weblog) by Rich Graves on 12-14-2011
Service and portfolio management adapts to the cloud

Cloud computing has fundamentally shifted the way that IT interacts with the departments and business units that we service. We have the choice to consume the supporting solutions that we use to manage our service and portfolio environments in software as a service or managed service form factors. We...

Posted to CA on Service Management (Weblog) by Erik Hille on 11-16-2011
ITIL 2011 – New version or a simple update to v3?

Were you asleep earlier this year and missed the announcement that ITIL has been updated? I know from my recent discussions with enterprises many have no idea that the guidance many of us use for service management has gone through an update cycle. Over the next few blogs I will deal with each book in...

Posted to CA on Service Management (Weblog) by Robert Stroud on 11-15-2011
Is “IT” Strategic to your business?

I am currently in Japan at the IT Governance Institute (ITGI) Conference in Tokyo to speak at their annual conference for the third time in the last five years. For those who don’t, know I love visiting Japan and the discussions with employees at senior levels of Japanese enterprises. I get to hear and...

Posted to CA on Service Management (Weblog) by Robert Stroud on 11-10-2011
B-Smart your guide to metrics that add business value

In the most recent issue of Service Talk, the itSMF UK quarterly magazine I discuss one of the most common conversation topics that I have with CIOs - metrics that are business relevant. As part of that discussion, we highlighted my "B-SMART" guide to effective metrics. To B-SMART, your metrics...

Posted to CA on Service Management (Weblog) by Robert Stroud on 11-03-2011
Time and relevance matter in this agile world!

Sitting in the hotel on Monday evening I was on a conference call and suddenly the wireless network would not connect. Embarrassingly, on a conference call with my peers I could not collaborate and I realized at that moment that I “expect” connectivity anywhere, anyplace and anytime. This is not only...

Posted to CA on Service Management (Weblog) by Robert Stroud on 09-29-2011

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