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Automation everywhere -- Do it now or be left behind!

My visit to Portland, Oregon, allowed me to have a meal with representatives of several local companies and the common theme revolved around how to move their Service Management initiatives forward. The request from the folks in Portland is similar to what I have been hearing globally and I believe aligns...

Posted to CA on Service Management (Weblog) by Robert Stroud on 06-10-2011
Bridging IT and Business: Bottom-up or Top-down?

Some of the challenges you might run into when implementing SLM is, not surprisingly, figuring out why you need it, and who should drive it. Now if we generalize a bit, taking the bottom up approach usually lands you in the IT Ops organization, digging into technical details around up-time, availability...

Posted to CA on Service Management (Weblog) by Jan Christiansson on 03-08-2011
CA Buys Oblicore: Perfect Storm Clouds Are Brewing For Service Level Management

How many enterprise IT organizations can point to actual documented agreements with their business customers for services provided? Out of these organizations, how many have service level agreements that use metrics the business cares about? Out of this smaller subset, how many actively monitor and report...

Posted to CA on Service Management (Weblog) by Dave Wilt on 01-12-2010
Implementing Your ITSM Environment Without Waste is Essential for Surviving in the Current Economic Downturn

I recently attended the itSMF Japanese conference, a excellent event with almost 1,000 delegates over two days in Tokyo. As I have come to expect, the event was exceptionally well run with great sessions on a variety of topics. While in Japan I met with a number of Japanese companies who are moving their...

Posted to CA on Service Management (Weblog) by Robert Stroud on 08-18-2009
The Challenges of CMDB Federation without a Standard

There are many difficulties involved in CMDB federation that the CMDBf specification helps address. When you set out to integrate a CMDB product with another data source, such as another CMDB or a specialized device monitor, there are several steps that you must take and with each step there are choices...

Posted to CA on Service Management (Weblog) by Marvin Waschke on 06-23-2009
The CMDBf Specification Part 1 – The Semantics of CMDB Federation

After a short hiatus from blogging, I'd like to ease back into it with a short series on CMDB federation. I will start with the problem itself. The CMDB federation problem is highlighted in ITIL v3 where the Service Asset Configuration Management (SACM) and the Configuration Management System (CMS...

Posted to CA on Service Management (Weblog) by Marvin Waschke on 06-11-2009
Where Have All My Chickens Gone?

A recent study found nearly 40 percent of large enterprises in North America do not have automated asset discovery and inventory management in place today. When you consider the impact of IT assets as a percentage of an organization's capital expense, it begs the question: Just Who Is Minding The...

Posted to CA on Service Management (Weblog) by Jeff Foucher on 06-10-2009
Practical tips for Business Driven IT Configuration - leveraging the CMDB

There has been much discussion in the ITIL community about the promise of Business and IT integration which most practitioners I suspect pay "lip service" to as they start their bottom up implementation that ultimately leads to CMDB. I was speaking to my good colleague at CA - Ram Melkote ...

Posted to CA on Service Management (Weblog) by Robert Stroud on 05-06-2009
CMDB – the next step in Integration of the Business and Lean IT

The ever-increasing IT complexity is obvious to every CIO and IT employee, and it is now becoming more evident at the business level. Emerging technologies such as virtualization and cloud computing, combined with a dependence on technology and the current pressure for cost cutting, have made it critical...

Posted to CA on Service Management (Weblog) by Robert Stroud on 04-29-2009
How Service Catalog and CMDB Integration Supports Going Lean

As CIOs look to adopt Lean IT principles to reduce costs, eliminate waste and increase value, business and IT alignment is more important than ever. In order to get lean IT needs to deliver a close integration of the Service Catalog and CMDB. My colleague, Steve Widen has just has an excellent article...

Posted to CA on Service Management (Weblog) by Robert Stroud on 04-28-2009

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