Robert Stroud is Vice President and IT Service Management and IT Governance Evangelist at CA. In this role, he helps ensure that the company’s solutions adhere to best practices and mentors organizations on driving maximum business value from their ITIL initiatives. A 25 year IT veteran, Robert was recently elected International Vice President of ISACA (previously known as the Information Systems and Control Association) and Vice President of ISACA’s research affiliate, the IT Governance Institute (ITGI). He is a recognized industry speaker and leader, serving on the USA itSMF Advisory Board, its Governance Committee and the COBIT Steering Committee. He worked on the ITIL Version 3 project as part of the ITIL Advisory Group and as a Mentor and Reviewer for some of the newly published ITIL V3 volumes. He has authored several titles on ITIL and COBIT and served as a reviewer of the COBIT 4.0 to ITIL Version 2 mapping document.