Rich Graves is a Senior Principal Product Manager at CA Technologies. Rich works on a team focused on strategy and innovation for the Service & Portfolio Management Customer Solutions Unit. During his eleven-plus years at CA, he has focused entirely on the Service Management and support market segments while serving in a variety of roles in the strategy, research and development and strategic business alliances organizations. Rich has an M.B.A. from the Robert H. Smith School of Business at the University of Maryland and a B.S. in Computer Science from Wake Forest University. Rich has a passion for gadgets and all things self-service and often tweets about it - @RichEGraves.