Marv Waschke is VP, Development and Senior Technology Strategist in the CA Business Service Optimization business unit and he managed development of the CA service desk product. He was a representative to Network Management Forum trouble ticketing standards committee. For CA, he chaired the DMTF Support Work Group, and now sits on the Service Management Language working group and the CMDB Federation Working Group. Waschke has M.A. and B.A. degrees in history and the social sciences from the University of Chicago and a B.S. degree in Computer Science from Western Washington University.