CA Service Management

​Hi Jonathan, You can also use a Process Automation process. You need to schedule the process once a day or whatever you want. In that process, you can search for CI's with the proper date and send the mail with all the details you need. That email ...

Hi Jonathan, notification can be triggered on some activity so if there is no custom SDM activity behind the expiration date (like a status change) you can't use a standard SDM notification approach. For your requirement we usually use one of the following: ...

Dear Community, A customer is asking me how to calculate the timing a value calculated is available. That is if there is a way to know how long the PSLWriter  engine cycle will run after new events / triggers are available. Moreover what is the best ...

Hi all, different customers have the requirement that default order in incident list must be parameterizable. At the moment temperature is default. Then you have to set another order by. Those customers do not use temperature and want to have ticket-number(ref_num) ...