I am in Australia to participate and speak at the three CA World Expos here this week. Yesterday's event was in Sydney and I am headed to Melbourne later today for our expo there tomorrow. Then I am off to Canberra for our expo there on Friday.
I was able to attend three Clarity customer presentations yesterday. Each one of the presenters described their "lessons learnt" (This is my fifth trip Down Under but I will never get use to how they spell learned.). Each of them learned that the key to successful deployment of the solution and the processes it enables was the management of change. They all stressed the need for:
- Executive sponsorship of the change
- Communication of the change - LOTS of communication
- Training ("Training, Training, Training" as one presenter put it)
Being a process fanatic, I have blogged on the topic of process and process management and the topics of change and managing change. I stress the need to effectively manage change in my process presentation and I take a deep dive into the subject in my new book, "Eliminating ‘Us and Them' - Making IT and the Business One."
Despite my frequent forays into the subject, I never tire of hearing it from others. I just wish it wasn't under the title of "lessons learnt." The experience of establishing and implementing business processes should not teach the lesson of the critical need to manage change, and the essential nature of communication and training. Organizations need to know of these crucial elements before they begin.
Steve Romero, IT Governance Evangelist