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July 2011 - Posts

Implementing a Process? Manage the ‘change'

Published: July 25 2011, 06:23 PM | 1 Comment(s)
by Steve Romero

I am in Australia to participate and speak at the three CA World Expos here this week. Yesterday's event was in Sydney and I am headed to Melbourne later today for our expo there tomorrow. Then I am off to Canberra for our expo there on Friday.

I was able to attend three Clarity customer presentations yesterday. Each one of the presenters described their "lessons learnt" (This is my fifth trip Down Under but I will never get use to how they spell learned.). Each of them learned that the key to successful deployment of the solution and the processes it enables was the management of change. They all stressed the need for:

  • Executive sponsorship of the change
  • Communication of the change - LOTS of communication
  • Training ("Training, Training, Training" as one presenter put it)

Being a process fanatic, I have blogged on the topic of process and process management and the topics of change and managing change. I stress the need to effectively manage change in my process presentation and I take a deep dive into the subject in my new book, "Eliminating ‘Us and Them' - Making IT and the Business One."

Despite my frequent forays into the subject, I never tire of hearing it from others. I just wish it wasn't under the title of "lessons learnt." The experience of establishing and implementing business processes should not teach the lesson of the critical need to manage change, and the essential nature of communication and training. Organizations need to know of these crucial elements before they begin.

Steve Romero, IT Governance Evangelist

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By: Steve Romero
Steve Romero is the IT Governance Evangelist at CA Technologies, Inc. His mission is to help enterprises realize the full potential of their IT investments for strategic and competitive advantage. In this capacity, he acts as a strong advocate for the customer, speaking around the world to users, prospective...
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‘Us and Them' Elimination Experts

Published: July 11 2011, 10:37 AM | no comments
by Steve Romero

Is your organization staffed with people who are experts at eliminating the ‘us and them' relationship between IT and the business?

In the past four and half years I have visited well over 100 companies and spoken to thousands of people at well over 100 events. Time and time and time again I have witnessed a divisive and sometimes adversarial ‘us and them' relationship between IT organizations and the businesses that contain them. In my new book, "Eliminating ‘Us and Them' - Making IT and the Business One" http://bit.ly/ifc9Tu, I describe how IT governance, process and process management, and behavioral management remove the gulf between IT and the business.

Save for some challenges of traditional views of IT governance (if you can call them that), none of the main topics of the book are new. What is new is the discussion of IT governance, process, and organizational behavior as three interdependent and essential elements to making IT organizations an integrated and inseparable part of the business. There are many books about these subjects but none of them present all three as the foundation, bricks, and mortar of a single overarching construct for IT to be one with the business.

There are numerous barriers to overcoming the challenge of viewing and simultaneously managing IT governance, process, and organizational behavior. But the one I fear the most is the lack of enterprise expertise in each of these areas. I have found very few organizations staffed with IT governance experts or process and process management experts. Though almost every HR department has knowledge in organizational behavior, I have yet to see one that directly connects the discipline to ensure personnel can thrive in a governance and process construct.

Almost every enterprise is addressing IT governance, process and process management, and organizational behavior to one degree or another. But I have encountered only a few that consider these disciplines to be so essential to their success that they view them as critical core competencies.

What is the situation in your company? Has your organization invested in and established IT governance, process, and organizational behavior proficiency? Do you have IT governance, process, and organizational behavior experts? I'd love to hear your stories.

Steve Romero, IT Governance Evangelist

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By: Steve Romero
Steve Romero is the IT Governance Evangelist at CA Technologies, Inc. His mission is to help enterprises realize the full potential of their IT investments for strategic and competitive advantage. In this capacity, he acts as a strong advocate for the customer, speaking around the world to users, prospective...
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My First Book - "Eliminating 'Us and Them' - Making IT and the Business One"

Published: July 06 2011, 12:26 AM | no comments
by Steve Romero

This is a rather momentous blog post for me. Though all of my posts are from my heart, this one is about a labor of my love. Today, my company, CA Technologies, issued an official press release http://bit.ly/jDzpGY announcing the publication of my new book, "Eliminating ‘Us and Them' - Making IT and the Business One." Though the book took me a year to write, and another six months to publish, it was actually thirty years in the making. So today marks a very significant milestone in my career.

I have been traveling the world evangelizing the power and promise of IT governance to our customers, prospects and constituents for almost five years. I now have more than a half dozen presentations I deliver with great regularity and each of them is founded in three disciplines I am convinced are critical to enterprise success: IT governance, process and process management, and organizational behavior. When I crafted my presentations, I did not intentionally set out to include aspects of governance, process, and behavioral management. The fact that there are elements of each of these disciplines in all of my presentations is much more a result of evolution than it was conclusion.

I became a process enthusiast very early in my IT career, more than thirty years ago to be precise. I became a fan of governance (though at the time I did not know it was governance) more than twenty years ago. And I became a believer in organizational behavior driven by enterprise culture a mere eight years ago. Though I have been a devotee of each of these subjects for some time, I did not address them as a collective until very recently.

Shortly after becoming a full-time IT governance evangelist for CA Technologies, my best friend Mike Nelson started bugging me about writing a book. He had heard my views on IT governance in countless conversations which all ended in him saying, "You should write book." After presenting (and by association, testing) my ideas on thousands of people around the world, I finally decided to heed his advice.

So eighteen months ago, I started writing my book on IT governance. As I started capturing my thoughts, I found I could not talk about IT governance without talking about process. Though all of my presentations have included a nod to process and process management, writing a book on IT governance necessitated a deeper dive into process. My belief in the absolute dependency between process and enterprise culture and organizational behavior meant my book would need to cover that topic as well.

My initial intention was to write something for my fellow IT brethren, in the hopes of describing those things I am certain will enable them to succeed. It was only after the initial manuscript was complete that the purpose, focus, and audience of the book became completely clear. With the help of my soon to be Lead Editor Jeffrey Pepper, I stumbled upon my deep-seeded beliefs in the need for governance, process and organizational behavior to coalesce into a single overarching construct.

After reading my first draft, Jeffrey was convinced the audience of the book should not be limited to members of the IT organization. In one of our first meetings, he challenged me with questions intended to dig deeper into what I was trying to say because he was convinced my message was applicable to the entire enterprise. During the course of his ‘peppering' (pun intended) I explained the need for the business to take a greater role in technology decisions (IT governance) and how IT needed to foster and enable business participation in technology decisions. I told Jeffrey how the business and IT need to make work possible and practical and enable people to work together by mastering the art and science of process and process management. I described how this decision-making and process won't ever be successful without addressing enterprise culture and organizational behavior. I told him how sound IT governance, optimal processes and the right culture and behaviors were the only chance of conquering the divide between IT and the business. I told him how IT and the business need to stop acting like they are separate from one another and how I was sick of their "us and them" relationship. I told him I wanted to eliminate "us and them" and make IT and the business "one." Eliminating ‘Us and Them' was born.

I'll be blogging more on my book in the coming weeks and if you pick up a copy, I would love to hear your thoughts.

Steve Romero, IT Governance Evangelist

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By: Steve Romero
Steve Romero is the IT Governance Evangelist at CA Technologies, Inc. His mission is to help enterprises realize the full potential of their IT investments for strategic and competitive advantage. In this capacity, he acts as a strong advocate for the customer, speaking around the world to users, prospective...
Read More..

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