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The IT Governance Evangelist

Passionate advocacy for improving IT Governance processes

July 2008 - Posts

  • Hope to meet you in Toronto, San Francisco, Honolulu or Las Vegas

     

    I have often mentioned my fraternity with multiple professional associations. I believe a good understanding of varied information technology disciplines is key to being successful in IT today. The upcoming months of my calendar reflect this philosophy. I will be participating in several events for professional associations I belong to.

     

    This week, I am in Toronto, Ontario, Canada, speaking at the annual ISACA International Conference. I'm presenting on maturing and sustaining IT governance processes to help organizations achieve greater success and deliver stellar results. One of the highlights of this conference will be discussion around Val IT (Value Management Framework) Version 2, the new ISACA framework that addresses the governance of IT-enabled business investments. I always refer to this investment governance approach when I am talking to folks who are getting started in PPM. Robert Stroud, one of my peers at CA and a contributor to Val IT, will also be presenting. 

     

    In September, I will be attending the Fusion 08 itSMF National Conference in my hometown of San Francisco. The event takes place on the 7th through the 10th (post conference events run through the 13th). The itSMF USA Fusion 08 conference and exposition brings together the best minds in the service management industry. During the event, industry experts will present key insights on ITSM best practices, innovative new strategies, and real world results. I won't be speaking this year but you can likely catch me in the itSMF National Booth on the Exhibit floor. As President of the San Francisco Local Interest Group (LIG), I will be there to answer questions about joining an itSMF LIG.

     

    In November, the Project Management Institute (PMI) Honolulu Chapter is partnering with LavaCon to co-host a Professional Development Summit in Honolulu, Hawaii. The conference will present proven best practices in the fields of project management and technical communication as well as innovative techniques for meeting challenges that professionals face in today's work-a-day world. I will be delivering one of my favorite presentations, the Critical Components of a Project Management Office (PMO).

     

    In between these conferences, I will be speaking at CA Field Marketing Events and meeting with representatives of companies in Melbourne, Canberra and Sydney, Australia; Minnesota; Los Angeles; Cincinnati; Pittsburg; Dallas; Virginia; Vancouver and Victoria British Columbia.

     

    If our paths cross, please do introduce yourself! If I don't see you at these events, I hope we'll meet at one of my sessions at CA World, which is being held Nov. 16-20 in Las Vegas.   

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  • IT Governance: Addressing the Compartmentalization of IT

     

    One of the problems I see in IT today is the lack of integration between IT disciplines. Our organizational models, methodologies, standards bodies, and professional associations often hone in on only individual slices of the IT pie. This notion was underscored for me at the recent conference I attended at the MIT Center for Information Research (MIT CISR).  

     

    We have our IT Operations Department, with its ITIL framework and many technical certifications. We have our Security organization, with its ISO27002 standard and CISSP certification. We have our Project Management organization, with its PMI PMBOK and PMP certification. We have our Systems Development organization, with its CMMI, Rational Unified Process and technical certifications. We have our IT Audit organization, with its COBIT framework and CISM and CISA certifications. These are but a few examples of what I call the "compartmentalization" of IT.

     

    Each of these areas, disciplines, frameworks, methodologies, standards, certifications, is critical to the success of IT, but how often do we see conflict, contradiction and a lack of cohesion between them? I seldom see these areas integrated into a cohesive whole, with common goals and objectives.

     

    I don't expect all IT professionals to be versed in all areas of IT. That's not realistic and thanks to IT Governance, it's not necessary. IT Governance brings it all together.

     

    Most of the Executives that attended the MIT CISR in Cambridge stayed for the entire week. However, many chose to attend portions of the week, sometimes only one day. I thought this to be problematic. There are critical interrelationships between the subject areas and each of the areas covered during the week is critical to the success of an enterprise. So I was surprised, if not shocked, to find that even at my beloved MIT CISR, there is a lack of integration between their areas of study.

     

    One more than one occasion I found different presenters using dissimilar vernacular to describe the same concept. Some of the topics were linked, but most were presented individually. I came to find that the lead researchers work relatively independently of one another. One presenter actually pointed out a "coincidental" equivalent result with another researcher, attributing it to being of like-mind. Once again, I witnessed the compartmentalization of IT disciplines.

     

    I talked to Jeanne Ross about this. Jeanne is taking over the Director role of MIT CISR from Peter Weill so he can expand the center's global reach. I told Jeanne it would be great if MIT had a presentation that tied together all of the concepts of the week and she seemed intrigued by the idea.

     

    I hope they do pursue an overarching presentation some day. I'm interested to see if they conclude, as I have, that IT Governance is the unifying discipline that addresses the compartmentalization of IT.

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  • The Executive Summer Session at the MIT Center for Information Research

     

    Much of my understanding and appreciation of IT Governance comes from MIT, where the Godfather and Godmother of IT Governance reside. Peter Weill and Jeanne Ross wrote the definitive book on IT Governance in 2004. I have had the chance to meet both of them and have been fortunate to work with Peter on a couple of occasions. I read as much of their MIT CISR research as possible and I was very excited to have a seat at this year's MIT CISR Summer Session.

     

    The Executive Summer Session at MIT is a great immersion in leading edge research into the IT challenges faced by enterprises today. Based on this great research, MIT has devised some innovative approaches, models and recommendations to ensure IT organizations deliver the greatest value back to the businesses they serve. Take a look at the phenomenal topics covered at this year's summer session, Generating Business Value from Information Technology: The Leadership Agenda:

     

    Day 1 - Effective IT Governance & Business Operating Models

    • How Top Performers Govern IT - Peter Weill
    • Business Operating Models - Jeanne W. Ross
    • Leading the IT Organization at Chubb & Son - June Drewry Global CIO, Chubb & Son

     

    Day 2 - Architecting Agility

    • The Enterprise Architecture Journey - Jeanne W. Ross
    • Business Agility and the Role of IT - Jeanne W. Ross
    • Building Out Enterprise Architecture One Project at a Time: The IT Engagement Model - Nils O. Fonstad
    • Architecting Agility: One CIO's Experience - Tom Nealon EVP & CIO, J.C. Penney Co.

     

    Day 3 - IT Risk & Oversight

    • Strategic Management of IT Risk - George Westerman
    • Effective IT Oversight - Peter Weill
    • Board-Level Oversight of IT - Marshall Carter Chairman of the NYSE and Deputy Chairman of NYSE Euronext

     

    Day 4 - IT Portfolio Management & Innovation

    • Rethinking IT Investments as a Portfolio - Peter Weill
    • Making Innovation Happen: The Role of IT Leaders - George Westerman
    • How Direct Energy Creates Business Value with IT - Kumud Kalia CIO & EVP, Direct Energy

     

    Day 5 - IT-Enabled Change: Business Approaches, People Challenges

    • Opening & Plan for the Day - Stephanie Woerner
    • Perspectives on Organizational Change - Roberto Fernandez
    • Business Transformation at Aetna - Meg McCarthy SVP & CIO, Aetna
    • The Leadership of Change - Chuck Gibson
    • The Role of the IT Unit in Business Transformation - Jeanne W. Ross
    • Change Workshop Wrap-up - Stephanie Woerner
    • Summer Session Wrap-up - Peter Weill

     

    The week provided a lot of great content and ideas. I found the daily visits and presentations by leading CIOs to be valuable components of the forum. Hearing from these leaders and talking to them about their experiences is so very valuable. What I enjoyed most during the week was the constant interaction with the IT leaders in attendance. The MIT CISR Summer Session provides countless opportunities to pick their brains and get close and personal insights into their challenges. If you can attend someday, I highly recommend it.

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  • IT Governance Leadership Continuity

     

    My first day at the MIT CISR Sloan School of Management Summer Conference concluded with a presentation by June Drewry, the former CIO of Chubb and Son, which manages the Chubb Group of Insurance Companies.

     

    She presented on her experiences leading the IT Governance Journey at Chubb. I was delighted to see the word "journey." I often describe the IT Governance effort as a journey in hopes of convincing folks that it is not a quick fix or overnight success. As I have said before, it requires audacity, courage, resilience and perseverance.

     

    June described three phases of the IT Governance Journey at Chubb that has so far spanned 2 ½ years. Chubb's IT Governance Journey continues today, which brings me to the subject of my post.

     

    One of the greatest threats to the IT Governance Journey is a change in Executive Management. The loss of the Executive sponsor or leader can be catastrophic if the new guard does not have the same beliefs or values. Years of progress can be undone if the new leader does not embrace the power and promise of IT Governance.

     

    According to the CIO Magazine 2008 State of the CIO Survey, average CIO tenure has slipped in 2008 after increasing each year since 2003 as shown in Table 1 below: 

     

    Table 1: Average CIO Tenure Since 2003

     

    Year

    Average Tenure (Years)

    2003

    4.3

    2004

    4.5

    2005

    not available

    2006

    4.9

    2007

    5.1

    2008

    4.4

     

    These are averages, which means many CIOs are in their positions less than 4 years. As I mentioned earlier, Chubb has been on their IT Governance Journey for almost 3 years and it continues today.

     

    So if June Drewry is no longer the CIO at Chubb, then who is now leading the way? I asked her, "Did the interview and selection process of your replacement include the objective of ensuring the IT Governance Journey at Chubb would continue?" She answered that in fact it did. They even established two new Executive positions to enable good IT Governance: an Integration Officer and an Innovation Officer.

     

    So Chubb's IT Governance future appears to be in good hands. Who is leading your IT Governance Journey? Is continuity of your IT Governance Journey ensured?  

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