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The IT Governance Evangelist
A New Way to Look at Project Managers
I'm always appreciative when someone prods me to look at something familiar in a new way. Therefore, I extend my thanks to Mark Perry for his Gantthead blog posting entitled "PMO Tips: Five A+ habits PMO managers like project managers to have." I've analyzed the objectives, skills, responsibilities and education requirements of a project manager extensively, but I have to say, until I read this blog, I had never given much thought to their habits. That is until now.
I am familiar with the work of Stephen Covey--author of "The Seven Habits of Highly Effective People," his most well-known book--that triggered Perry's posting. But, while I recognize that, by definition, a project manager is highly effective, I had never considered their habits.
I won't go into details on Perry's posting here--in part because I'm not sure I agree with him--but to be fair, I've included the link above. I replied to it with my own extensive list, which refers not to habits, but to Project Managers' values and associated behaviors. The list is included here for your convenience, but I encourage you to read the posting for yourself. Maybe you too will come to think of Project Managers in a new light.
Steve Romero's List of Values and Behaviors of Effective Project Managers
Value 1: CUSTOMERS FIRST
- Keeps commitments to customers
- Understands and anticipates customer needs
- Understands and promotes products and services
- Acts in the best interest of the enterprise
Value 2: INTEGRITY
- Behaves in an honest and ethical manner
- Embraces diversity by treating each individual with dignity and respect
- Acts in an authentic, truthful, and straightforward manner
- Actions are consistent with words
- Deals with conflict in a timely and constructive manner
Value 3: COLLABORATION
- Thinks and acts beyond one's own work group
- Puts enterprise needs and goals ahead of individual objectives
- Takes responsibility to help others succeed
- Freely shares information
- Celebrates success
Value 4: ADAPTABILITY
- Willingly seeks and considers new ideas, approaches and best practices
- Anticipates and embraces change
- Willing to challenge current practices
- Overcomes obstacles to meet goals
Value 5: ACCOUNTABILITY
- Accepts responsibility for individual and group decisions and actions
- Holds self and others responsible for achieving results
- Takes initiative to solve problems personally and avoid unnecessary handoffs
- Acknowledges and learns from mistakes
- Takes personal responsibility for the organization's success
Value 6: EXCELLENCE
- Consistently strives to deliver superior results
- Demonstrates a sense of urgency regarding implementation
- Seeks continuous learning and improvement
- Sets and achieves high standards of performance
Readers, what values and behaviors have I missed?
About Steve Romero
Steve Romero is the IT Governance Evangelist at CA, Inc. In this capacity, Romero acts as a strong advocate for the customer, speaking around the world to users, prospective customers, industry organizations and IT luminaries to identify and communicate IT governance best practices. His mission is to help IT organizations improve the effectiveness of their initiatives and their engagement with internal customers. Romero’s areas of focus include developing ITG processes, improving ITG maturity, optimizing IT portfolio decisions, aligning IT with the corporate strategy and maximizing IT’s return on investment. Romero is an innovative, passionate IT professional with over 30 years experience working in almost every area of IT. For the past 10 years his career has focused on helping large enterprises run their IT departments like a business. Steve is a recognized expert in IT Governance, IT program and project management and business process management. He is a Certified Project Management Professional, a Certified Information Systems Security Professional, ITIL Foundation Certified, a Certified Process Master, and a Certified Computer Professional. Romero’s extensive technical and IT leadership background started in the US Navy before joining Pacific Bell where he founded numerous ground-breaking governance processes. He then joined Pacific Technology Consulting to create, launch and lead their IT project management consulting practice. Romero worked at Charles Schwab and the California State Automobile Association as an IT Director where he resumed leading the establishment of formal process management and IT Governance processes. Romero is a member of the Information Systems Security Association (ISSA) and the Project Management Institute (PMI). He is a San Francisco Chapter committee member of the Information Systems Audit and Control Association (ISACA), and the President of the Information Technology Service Management Forum (itSMF) San Francisco Local Interest Group. He is a Board Member for the Center for Electronic Business at San Francisco State University and is a regular guest speaker in their Masters Program. Romero attended the University of LaVerne, graduation cum laude with a Bachelor of Science degree in Business Management.
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