The recently published 2012 User Adoption survey by NeoChange, Inc. reports that companies are losing more money through end-user productivity issues than they are spending on their entire IT portfolio. In some cases, the end-user productivity loss is averaging 17%. Ouch!!
The result is the "Great IT Choke" where feature complexity, information overload, documentation quality & workflow integration are negatively impacting end-user productivity.
One way that organizations can mitigate the risks of poor user productivity is through the generation of multiple, yet synchronized, learning modules - each designed to improve the user's overall competence.
Why multiple modules? Because users have different preferred learning styles which enable them to master new information in the most effective way:
- On-line, computer-based training
- Classroom Training, which require guides for both the student and instructors
- Application Simulations
- Job aids
- User Guides
One of the most effective learning modules form the list above are the application simulations because they are designed to mimic the real system so that users can explore, perform experiments and understand the application before operating in the production environment.
Simulations can take many forms but four of the most commonly used simulations allow users to:
- Watch an animated demonstration of the steps for a task being performed
- Practice interactively in a simulated environment
- Conduct an assessment-type playback mode in which users are instructed to complete a particular task
- Interact with live data
For customers using CA Clarity PPM and/or CA Service Desk Manager, where the user community can be large, CA Technologies offers the CA Productivity Accelerator (CA PA) which is a complete content development platform that can help overcome the challenges inherent in creating AND synchronizing documentation and training materials across multiple teams, locations, and project phases.
With a click of a button, all of the training modules listed above, including the four simulation forms, are automatically generated - based on all of the same content.
To learn more about CA PA visit http://bit.ly/JM4bVz or watch the short video below to understand more about the benefits of CA PA.