CA Technologies Corporate Blog: Perspectives : Consumerization, big data

Consumer Driven IT in Review – 30th (and Final) Edition

Jackie Kahle — Fri, 14 Dec 2012 12:00:00 GMT

When I started this bi-weekly IT consumerization news roundup more than a year ago, the most popular topics were around bring your own device (BYOD) and the increasing use of personal devices and social media within the enterprise. Since then, I have been reporting on an increasingly wide array of trends that impact the intersection of consumers’ personal and work lives – big data and analytics, public cloud services, enterprise app stores, the social enterprise, online privacy and new identity-centric security approaches, the Internet-of-things, work-from-home challenges, stealth or shadow IT and even the evolving role of the CIO and the relationship with the CMO. Many of these topics were spoofed in the hilarious “Chief & Chuck” cartoon series which debuted in this blog, and which now lives on in a new eBook, Chief & Chuck Battle I.T. From the Future!

But as this topic list has expanded, I have found it increasingly difficult to summarize key news in a 500 to 1,000 word blog post – there is just too much going on and I find my news feed, Google alerts and Twitter stream are so packed full of news that picking just a couple of dozen stories every two weeks to highlight is a futile exercise. The good news is there are now a number of topic-specific news roundup blogs and sites out there that enable you to follow the latest news for a particular trend. You can search and follow the hashtag #COIT on Twitter to find many of them.

As for our own CA Technologies point-of-view on many of these topics, you can continue to follow this Consumer Driven IT blog (where I will still write about topics I find interesting) as well as our Innovation Today blog which covers many of the trends mentioned above. I would also highly recommend Service Assurance Daily for a great set of daily posts on key happenings. On Twitter, be sure to follow the @TrendsinTech account and the main @CAInc and @SmartEnterprise feeds, as well as my personal account @JackieKahle and our prolific @AndiMann and @DDubie.

And now, for the last time, here’s what was in the IT consumerization news in the last two weeks.

December 12: Nearly all big data was ignored in 2012, says IDC by Jeff Bertolucci via InformationWeek
Organizations need to do a better job of analyzing all their big data: In fact, only 3% of data today is tagged and a scant 0.5% is analyzed, according to a new study by IDC.

December 11: Looking into the crystal ball, what 2013 will bring CIOs by John Martin via CIO
This forecast piece includes the usual suspects of cloud, big data, virtualization as well as agile data infrastructures.

December 10: New survey shows strong interest for big data in the cloud by Dana Gardner via ZDNet
Many organizations say they rely on real-time processing of big data to fuel their business, and many of them say they are thinking about taking their big data to the cloud.

December 9: 7 predictions for cloud computing in 2013 by Joe McKendrick via Forbes
This article provides a summary of analysts’ prediction lists for 2013 on cloud computing – many are likely to come to pass, if they haven’t done so already.

December 8: Neilsen survey: social media sucking up most of our time by Caitlin McGarry via PCWorld
According to Nielsen’s 2012 Social Media Report, Americans spent 121 billion minutes on social networking sites between July 2011 and July 2012, up from 88 billion the previous year.

December 7: Legal risks can stymie BYOD adoption by Spandas Lui via ZDNet
From intellectual property ownership to data security, companies need to tread carefully when formulating a BYOD policy.

December 6: What a Big Data business model looks like by Ray Wang via HBR
Some options are using data to create differentiated offerings, brokering them and building networks to deliver them when needed.

December 6: 10 ways cloud computing will change in 2013 by Nick Heath via @ZDNet
As enterprises increase their use of cloud services, Forrester has predicted how business use of cloud platforms and services will change next year.

December 4: CIO strategy: 5 ways to transform your 2013 by Eric Lundquist via InformationWeek
CIOs who take the reins in these key areas will win a place back at the table in leading their company's technology efforts.

December 3: Big Data success stories from the front lines by Jonathan Gordon via Forbes
From asking the right questions to being creative with what you have, it is all about keeping it simple.

December 3: What Bilbo Baggins teaches us about cloud computing by B.K. Winstead via WindowsITPro
Bilbo's story can be read as an allegory for the journey that many IT pros take when they move to the cloud – with many of the same lessons to be learned.

December 1: A conversation with GE CEO Jeff Immelt on the Internet-of-things by Om Malik via Gigaom
GE is waking up to the reality of connectedness and importance of data and how those two will shape not only human but business experiences.

Consumer Driven IT in Review – 29th edition

Jackie Kahle — Fri, 30 Nov 2012 12:00:00 GMT

With the growing attention on “Big Data” and what enterprises are doing with it have come increasing concerns over personal privacy. I must admit I have been pretty unconcerned so far with companies using personal data and Web history to target me with supposedly more relevant ads. Some people find these ads a bit creepy, but I have always ignored the ads and have never actually clicked on a display ad on a Web site, no matter how relevant. I have also been unconcerned with privacy and social media – I do use basic privacy controls, but since I’ve never posted anything remotely illegal, questionable or in poor taste, I don’t worry a lot about people accessing my information or posts.

Several recent posts in SiliconANGLE, however, have given me pause. The first by John Casaretto highlights leakage of personal identifiable information by both 2012 Presidential campaigns and claims that the notion of true anonymity is a myth, and one that is repeated again and again by policymakers, Web site operators and others.

The second article by Kristen Nicole gives examples of disturbing uses of big data. In one case, American Express used a person’s purchase history on specific Web sites to lower his credit limit, despite an excellent credit score. Their reasoning: “Other customers who have used their card at establishments where you recently shopped have a poor repayment history with American Express.” She then goes on to give other examples in the healthcare industry.

Suffice to say I am going to start to pay a bit more attention to the growing clamor for better privacy laws and improved government policies related to the collection and use of big data.

Here’s what was in the IT consumerization news in the last two weeks:

November 28: What if Big Data is too big? A radical solution may be in DNA by Rita Koselka via Forbes
You can store 70 million books (700 terabytes of data) in a single gram of DNA. Researchers have treated DNA as just another digital storage device, but instead of binary data encoded as magnetic regions on a hard drive, they manipulated the composition of the DNA molecules.

November 28: "Live to work" driving BYOD in emerging markets by Antony Savvass via Computerworld UK
New survey by Ovum across 17 emerging/high-growth markets shows 57% of full-time employees engage in some form of BYOD, and use is growing faster than in mature markets.

November 27: How AWS can conquer enterprise IT resistance to public clouds by David Linthicum via InfoWorld
Amazon Web Services' Reinvent conference this week is sold out, but you would never know it by looking at adoption by enterprise IT.

November 26: Big data - how the revolution may play out by Larry Dignan via ZDNet
Big data pilots that began in 2012 should start to show results as they go into production in 2013 and beyond.

November 24: Online privacy threatened, but risky behaviors persist by Nathan Eddy via @eWeek
A new survey from ISACA shows Web users are still making risky decisions, while BYOD continues to pose major security challenges for IT departments.

November 24: Looking to industry for the next digital disruption by Steve Lohr via the NYTimes
General Electric bets big on the industrial Internet and Internet-of-Things.

November 23: MDM and BYOD possibilities in healthcare by Bobby Saini via InTheCapital
This article discusses how the growing use of BYOD presents new problems in properly maintaining these devices to protect patient information and remain HIPAA compliant.

November 21: Mobile cloud trends: apps let enterprises handle the risks of cloud computing by Bill Claybrook via TechTarget
Mobile clouds centralize the management and security of mobile devices, placing mobile device users into a safer, more controlled environment.

November 20: Why big data "eurekas" don't just happen by Jill Dyche via HBR
Business leaders have to foster a culture of discovery, allotting resources for big data proofs-of-concept and surrendering expectations for their outcomes.

November 19: BYOD: Is mobile device management the answer? by Paul Carrato via InformationWeek
This article points out that there are myriad challenges in protecting patient confidentiality and in securing personal data in healthcare settings.

November 16: Big Data: before you start restricting it, be aware of all the opportunities CEO Council via the Wall Street Journal
A panel discussion with CEOs from Brightstar, AOL and McKinsey covers privacy concerns and other issues related to the collection of consumer data.

November 14: Why CIOs should fight for innovation, not budget by David Carr via Brainyard
CIOs speaking at E2 Innovate said IT leaders should embrace the spread of tech spending to marketing and other groups.

November 14: 7 dumb cloud computing myths by Charles Babcock via InformationWeek
Most of the myths highlighted in this piece relate to security, costs and technologies.

November 12: 8 real-world big data deployments by Thor Olavsrud via InfoWorld
Some organizations are doing more than talking about Big Data – there are a wide range of projects being deployed across many different industries, particularly government and biotech.

November 11: Rethinking IT in the cloud computing era via James Urquhart via Gigaom
This article explains why IT needs to play a much bigger consultative role in advising the business how their applications need to “play nice” in the broader application infrastructure.

November 9: How CMOs can work with CIOs to gain customer insight by Kimberly Whitler via HBR
As CMOs struggle to convert mounds of data into consumer insight they can use, a partnership with their CIO can help.

Consumer Driven IT in Review – 28th edition

Jackie Kahle — Fri, 09 Nov 2012 15:21:00 GMT

When we first commissioned cartoonist Dave Blazek to create some cartoons about the consumer driven enterprise, we never dreamed the characters he came up with – Chief &
Chuck – would become so popular among IT professionals.

Since launching the first Chief & Chuck cartoon in October 2011, the strip has reached more than nine million readers of IT and business publications and been shared on various social networks countless times. It's easy to think that there are Chief & Chuck strips hanging in cubicles or serving as desktop wallpaper throughout IT organizations.

Why did it resonate so much? In retrospect, our focus on Consumer Driven IT tapped into a groundswell of concerns facing IT, including BYOD, “stealth IT”, public cloud services, social media, security, big data – the list goes on. The original research we completed – summarized in the whitepaper entitled, "IT Consumers Transform the Enterprise: Are you Ready?" and further explored on www.ca.com/cdit – brought into focus the very real challenges IT leaders are facing as they cope with this new breed of tech-savvy consumers. And who better than the beleaguered IT manager Chief and his smart-aleck underling Chuck to help our customers find humor in their day-to-day struggles?

Now we are happy to announce that these characters will live on in a brand new eBook, which includes all 12 original cartoons, eight new never-before published ones and a lot of great bonus material on how Blazek created Chief & Chuck. Be sure to check out their latest adventures!

Here’s what was in the IT consumerization news in the last two weeks:

November 8: The comic side of the Internet-of-Things by Dr. John Riley via Computerworld UK
This link provides a comic book take on more than 25 different ideas that could inspire the Internet-of-Things and benefit from it.

November 7: What can Napster teach us about BYOD? by Richi Jennings via Forbes
This article includes lessons to be learned and why IT needs to follow the example of iTunes and create a solution that combines elements of standardization and consumerization.

November 6: Which apps should I move to the cloud? Wrong question by James Staten via ZDNet
Rather than thinking about what applications you can migrate to the cloud, you should be thinking about how your company can leverage cloud platforms to enable new capabilities, says the Forrester analyst.

November 5: Is your big data strategy big data capable? by John Wethington via TechRepublic
You need to think about what investments you will need to make in the key capabilities that will support your big data strategy, including people, process and technology.

November 5: Building social media communities by Chris Abraham via @HuffPost
This blog provides a good set of how-tos and how-not-tos as you look to expand your own brand or your company’s brand using social communities.

November 4: That other single point of failure by Don MacVittie via Cloud Computing Journal
Lessons from hurricane Sandy and what they tell us about geographically distributing corporate knowledge.

November 4: Big Data, the key to inbound marketing by John McTigue via B2Community
This article explains that effective use of big data tools can help marketers find customers in mountains of data and reach out to them at just the right time to influence buy decisions

November 2: The public cloud wars begins by Dana Blankenhorn via The Street
Public cloud big guns Amazon and Google get it on with a plethora of other players joining the fray.

November 2: What I learned from CIOs at Gartner Symposium in Sao Paulo by Mark McDonald via Gartner
This blog explores issues including diversity disrupting the corporate business model, strategies for growth and cost-cutting, and re-examining the role of IT and the CIO.

November 1: Big data analytics: where's the ROI? by Paul Cerrato via InformationWeek
Within health-related IT there are a lot of skeptics, and some critics say payment reform should take precedence.

October 31: The state of cloud computing: Europe by Martin Tantow via Cloud Times
This article examines what is holding back cloud adoption in Europe and what needs to be done.

October 31: How Sandy snapped the sarcasm out of Twitter by David Carr via the NYTimes
This account shows how things became pretty serious when text-only twittering was the only communications people had left.

October 30: Gartner: How big trends in security, mobile, big data and cloud computing will change IT by Michael Cooney via Network World
This article distills a variety of major trends from numerous presentations from the recent Gartner Symposium.

October 29: Big Data offers big opportunities in retail, financial by Darryl Taft via eWeek
Big data is changing how companies and IT departments view, store and read data. Yet the technology remains in its infancy and enterprises are still seeking the right balance.

October 28: Data-gathering via apps presents a gray legal area by Kevin O’Brien via the NYTimes
This article explains how mobile apps have a ravenous ability to collect personal data, unbeknownst to you.

New from CA Technologies:

• New Talking Innovation podcast series provides insights from key CA Technologies thought leaders on how to leverage innovation and position IT as the innovation driver for their organization. First podcast is with Andi Mann; listen to it here.

Consumer Driven IT in Review – 27th Edition

Jackie Kahle — Fri, 26 Oct 2012 11:00:00 GMT

A recent post I wrote for the CA Technologies Innovation Today blog entitled 7 Suprising Habits of Highly Innovative Organizations highlighted some key differences in practices between highly innovative and less innovative organizations, based on recent research with IT and business leaders.

Specifically, the most innovative are more likely to cite “attracting new customers” and “improving customer retention” as key reasons to innovate, and place customers as the #1 instigator of innovation. Compare this to the less innovative, who place customers next to last.

This reminded me of a consistent theme we found in polling on ca.com earlier this year, summarized in this Infographic. Not only did 59% see social media as having a positive impact on customer satisfaction, 41% said it could increase revenue and access to new markets. Supporting customers with mobile devices was also important, albeit one that may cause further security problems.

Learn about data visualization software.

The bottom line is that there is nothing that will have a more significant impact on your business than putting your customers first, and making it easy for them to do business with you whenever they want, however they want, using whatever device they want. That’s been the key lesson of Consumer Driven IT over the last year.

Here’s what was in the IT consumerization news in the last two weeks:

October 24: What will it take to sell cloud to a skeptical business? by Joe McKendrick via Forbes
Andi Mann from CA Technologies offers a different point of view as a counterpoint to the recent study showing CIOs are happy with their cloud implementations. Andi says that is not good enough – the business side has to be happy, too.

October 23: In mobile world, tech giants struggle to get up to speed by Claire Miller/Somini Sengupta via the NYTimes
Intel, Microsoft and Google continue to be hit by the mobile tsunami, and they all need to re-invent their business models.

October 22: Is every budget becoming an IT budget? via Gartner
Gartner seems to think so – it forecasts that 90% of budgets will be outside IT’s control by 2020.

October 21: Legal complications of BYOD by Dipak Chopra via SooperArticles
There are a lot of grey areas to consider, including access to employees’ personal messages.

October 20: The cloud business case: are expected cost savings realistic? by Florence de Borja via CloudTimes
Based on numerous studies in the U.E. and Europe, the answer is decidely mixed.

October 19: Forrester: 4 disruptive forces will change business by Anne Stuart via eBiz
Mobility, consumerization, smart computing and the cloud round out the list.

October 19: 6 IT trends tight budgets won't kill by Andrew Horne via InformationWeek
Not surprisingly, a recent CEB survey shows things like mobility and cloud are still big.

October 18: CIO suicide and the fight against conventional wisdom by Michael Kingsman via ZDNet
It's time for CIOs to rise up against the conventional wisdom of feeds and speeds to become true leaders and avoid four threats that can lead to CIO suicide.

October 18: New paradigm of data for the social enterprise by Barry Levine via CMS Wire
The explosion of data in the age of networked intelligence requires new approaches, and a report from The Tapscott Group proposes strategies for dealing with the vast amounts of data collected through social business.

October 17: Big data to drive $28B in spending according to Gartner by Nathan Eddy via eWeek
With businesses dealing with more information than ever before, Gartner projects big data will result in $28 billion of IT spending this year alone.

October 16: Is your dishwasher really yearning for the Internet? by Rachel Metz via Technology Review
Do consumers really want home automation? It has been around for years but has never taken hold.

October 16: 5 cloud business benefits by Edwin Schouten via Wired
Business agility, new business models and less operational issues are three.

October 16: Beyond BYOD: enterprise develop apps for an advantage by Esther Shein via BYTE
New survey shows 81% of enterprises are planning to deploy custom enterprise mobile apps and 75% are planning to deploy mobile line-of-business apps.

October 15: Using search analytics to see into Gartner's $232B big data forecast by Louis Columbus via Forbes
By combining search analytics and the recent Gartner forecast on big data, it’s possible to get a glimpse into this area’s highest growth industry sectors.

Consumer Driven IT in Review – 26th edition

Jackie Kahle — Fri, 12 Oct 2012 11:00:00 GMT

I recently watched a documentary called Digital_Man/Digital_World about Ken Olsen and the founding and early days of Digital Equipment Corporation (DEC).

I joined DEC in 1975 as a newly-minted college graduate and was still working there 23 years later when Compaq acquired them. DEC first brought computers to the masses, helping move an entire industry out from behind protected, glass-walled rooms into peoples’ offices and onto their desktops. Olsen’s mini-computer revolution was the essential bridge between the early days of large, monolithic mainframe computing and the distributed world we know today, but DEC is also often cited as an example of a successful company which wasn’t able to foresee industry changes and adjust to them.

Yet DEC pioneered and championed two major developments that laid the foundation for what we now call IT consumerization. The first was peer networking and Ethernet, which supported Olsen’s vision of truly interactive computing. In realizing this vision, DEC was the first computer company with a registered domain name, had the first corporate gateway for e-mail over the Internet, implemented the first live streaming over the Web (Mars Pathfinder mission which reached 1,000,000+ users) and created the first firewall and the first comprehensive Internet search engine.

The second development relates to one of the more misunderstood aspects of Olsen’s legacy. He is often derided for a comment he made in 1977: “There is no reason for any individual to have a computer in his home.” In fact, Olsen was a huge believer in people having instant and easy access to applications that would make them more productive – he just didn’t believe you needed to have a complete computer (i.e. CPU and storage) in your home to do it. Rather, using smart terminals to access time-shared systems over the network would give you the best of both worlds - access to what you needed when you needed it, without all the hassle of having to back up your data and maintain a local computer system. Hmmm…sounds very much like an early version of cloud computing to me.

No, Olsen didn’t meet his downfall because he lacked technical vision; ultimately a major reason the board fired him in 1992 was because he wouldn’t abandon his “no layoff” policy. He valued his employees and their loyalty to the company, and he felt he owed them loyalty in return, especially during tough times. I think his true legacy is the DEC culture carried by all of us “ex-DECies” now working at many of the industry’s most successful companies, including CA Technologies.

Here’s what was in the IT consumerization news in the last two weeks:

October 11: Blackberry CIO on mobile security, BYOD and modern CIO role by Al Sacco via CIO
This interview with Research In Motion CIO Robin Bienfait covers a wide-range of issues affecting RIM’s own employees as well as their customers.

October 10: A guide to professional social media sites by Bharat Srinivasa via McGill Tribune
This guide provides good information on what’s out there beyond LinkedIn for professionals looking to engage via social media.

October 9: The one tool you need to make big data work: the pencil by Matt Ariker via Forbes
This article offers a practical set of steps you should take before jumping into the big data fray.

October 8: More consumers get health information on mobile devices by Ken Terry via InformationWeek
Smartphones and tablets are playing a bigger role in healthcare, and more change will take place when providers connect with patients using mobile apps.

October 7: Cloud Print: transforming digital data as a service by Sander Nagtegaal via GigaOm
The potential of cloud-based printing may transform the commercial and professional printing markets.

October 6: 3 shocking social media...ahem... errors in judgment by Patrick Murphy via SocialMediaToday
The old saying that there is no such thing as bad publicity no longer applies in the hyper social media world.

October 5: The always-on employee: what does MDM mean for me? By Lynn Haber via Technology Guide
If you are a BYOD employee, it helps to know what mobile device management is all about and what your employers may have in store for you down the road

October 5: 5 ways big data is transforming everyday life Ki Mae Heussner via GigaOm
I particularly like the information about new “magic (i.e. smart) carpets!”

October 5: Another call for market-based pricing of private cloud services by Joe McKendrick via ZDNet
Forrester Research analyst Lauren Nelson says too many organizations think that virtualizing their data centers leads to a private cloud, and she outlines five criteria.

October 4: The Internet of Things - talking socks and RFID trash by Eileen Brown via ZDNet
There are enough unique IPv6 addresses to assign an IP address to every item in the world, natural and man-made. But how will we manage the conversation with our newly intelligent things?

October 3: A big data roadmap for government by Steve Lohr via the NYTimes
Since no entity produces, gathers and stores more data than the U.S. government, the challenges and opportunities of Big Data loom large for many agencies and departments.

October 2: BYOD privacy: are you being watched? by Tom Kaneshige via CIO
Mobile technology and BYOD give companies Orwellian power, testing the relationship between employers and employees. So far, there's a severe lack of trust that is impeding BYOD progress, a new Harris survey says.

October 1: Big data, analytics as a service: likely boom ahead by Larry Dignan via ZDNet
Data outside of corporate firewalls will require aggregators and service providers to package it so it can be used by enterprises. Big data as a service isn't too far behind.

October 1: Unlocking big government data - whose job is it? by Jonathan Feldman via InformationWeek
Why it's not just a good idea for private-sector organizations to help open up the treasure trove of government big data, it’s a necessity.

New From CA Technologies:

• George Watt and Andi Mann talks about how the restaurant industry is using consumerization technologies to better their business in the latest “CloudViews Unplugged” video.