Published:
January 11 2012, 02:40 PM
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2 Comment(s)
by
Michael Sargent
Your customer is changing. And the way you serve them has to change too. The recent IDC study on consumerization , sponsored by CA, found the majority of enterprises now see more than 25 percent of their customer interactions originating from mobile devices. That number will only continue to climb. And as it does, so too will consumers' expectations about the service levels they get from companies they patronize. How do you feel when you hit a vendor's site on your smartphone or tablet, and you're presented with a suboptimal experience? How often have you failed to accomplish what you wanted to get done using a vendor's mobile app or site ? And how do you feel about that vendor afterwards? Some IT and business leaders are recognizing...
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By: Michael Sargent
Mike Sargent is general manager of CA Technologies Enterprise Management Customer Solutions Unit (CSU), a market leader in the areas of Service Virtualization, Automation, Infrastructure Management and Application Performance Management.
In his role, Mike has responsibility for the overall business...
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Published:
January 09 2012, 12:28 PM
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by
Tracy Dodd
The beginning of a new year is always a time for reflection and thoughtful planning. As we look back on 2011 so many major life events stick out as opportunities for reflection. From natural disasters to the loss of iconic legends to the economic collapse of governments, we often step back and ask ‘how did that happen?’ Others take specific and sometimes innovative action, such as the ‘Occupy Wall Street’ movement that quickly became a series of global events. And in looking at the movement, there was much discussion and debate in the media around “who” these ‘occupants’ are. There’s a well held belief that the Millennial/Gen Y population are at the helm of such outspoken civil disobedience. After all, aren’t they extremely altruistic, involved...
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By: Tracy Dodd
Tracy Dodd is Vice President of Talent Development at CA Technologies. The Talent Development Team partners with HR and Business colleagues to develop and implement global solutions that are designed to foster a collaborative culture and grow talent to achieve business results. Prior to joining CA Technologies...
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Published:
January 06 2012, 08:04 AM
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by
Jackie Kahle
Happy New Years to all our Consumer Driven IT friends out there! Everywhere you look at this time of year there are lists - lists of the top stories of 2011, lists of the top predictions for 2012, and of course, New Year's resolutions meant to be noted and then forgotten! I must admit I can't resist joining in the fun, so here is my take on the Top 5 computing solutions that IT should pay attention to in 2012 if they want to leverage consumer driven IT: 1. The consumer cloud : it's here, it's growing and can't be ignored. What to do? As Adam Famularo points out in his recent blog "a sound approach is to adopt internal (e.g., private) cloud services as a prototype. Implement the services; establish the benchmarks, best...
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By: Jackie Kahle
Jackie is a 30-year veteran of the IT industry and has held senior management positions in marketing, business development, and strategic planning for major systems, software, and services companies including Hewlett-Packard, Compaq, and Gartner. She currently manages the strategy and execution of CA...
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Published:
January 05 2012, 03:26 AM
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by
Colin Bannister
Not so long ago, whenever a boardroom discussion turned to the chief information officer (CIO), it was often swiftly followed by reference to that eponymous rock band: The Who. For far too long, the CIO was associated with software, servers, and storage. He or she was also famous for being in charge of the largest cost centre in the company. Well, it's time to meet the new boss, as Roger Daltrey sang. Now is the time to reconsider the outdated belief that CIOs are not equipped for high-level management and explore a new way of thinking about who is best placed to become the business leaders of tomorrow. Affording your CIO the opportunity to advance towards becoming the CEO could be the best strategic decision your business can make. How...
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By: Colin Bannister
Colin Bannister is CTO and Vice President of Technical Sales for UK&I. The office of the CTO in Europe works closely with CA Technologies largest customers and partners to ensure that the relevant solution strategy maps appropriately to customer needs. Colin is responsible for managing the technical...
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Published:
January 04 2012, 08:48 AM
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by
Denise Dubie
As we begin 2012, IT executives must consider how they will address mobile technologies in the coming year. Mobile technologies took 2011 by storm, and in the coming months, IT organizations will need to devise strategies to minimize the risk myriad mobile devices represent to their environment and develop policies to optimize the agility, flexibility and productivity opportunities the technologies promise. Last year, I was among the industry watchers predicting mobile technologies would make a major impact in 2011. Mobility was among my seven picks for critical technologies for the IT management agenda, and as the months passed the importance of IT departments to not only understand what mobility represented to their environments but also embrace...
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By: Denise Dubie
Denise Dubie (@DDubie) is New Media Principal in CA Technologies Thought Leadership Group. She is charged with creating content relevant to today’s most pressing technology and business trends for industry leaders and IT professionals. Prior to joining the company in 2010, Dubie spent 12 years of her...
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