Iterating on IT Service

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• CMDBf

• Should Service Users Be Tracked as CIs in the CMDB?

  As CMDB experts go, I have a lot of experience, starting with implementations a decade ago when ITIL was almost unknown in North America. Still, a question posed to me at CA's recent customer-focused Development Buddy Summit sent me to the books ... Posted Apr 01 2008, 09:17 AM by Marvin Waschke with | with no comments Tags: ITIL, CMDB

• Happy Holidays from down on the farm

  I thought you might enjoy a glimpse of our farm in the snow. Forty years ago, my father raised calves in this small barn that my grandfather built around 1900. It was the first barn built on the farm. He later erected a much larger hay barn, but I don't... Posted Dec 21 2007, 08:35 AM by Marvin Waschke with | with no comments Tags: ITIL, CMDB, CMDBf

• CMDB Dilemma: Authorized versus Observed Configuration

  I've been watching a battle between two opposing schools of thought in the CMDB world. One says that a CMDB represents the authorized configuration of the IT Service environment. Not the real configuration, not the way the system is working now, but... Posted Dec 18 2007, 01:25 PM by Marvin Waschke with | with 2 comment(s) Tags: ITIL, CMDB