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• Effective, Efficient and JUST ENOUGH Service Management!

  I ran into a former colleague at the itSMF Australian conference and he shared with me the challenges that his "ITIL" program was having. There were complaints that it was taking too long to promote change to production, that there was too much... Posted Aug 18 2011, 12:15 PM by Robert Stroud with | with no comments Tags: ITIL, change management, itSMF, incident management, service management

• CA Service Desk Manager obtains the highest level PinkVERIFY & OGC ISS ITIL certifications

  ITIL has been in existence now for almost 22 years and although not a standard, is a widely accepted solution for the effective delivery of service management. Now many vendors claim to be "ITIL compliant" or to "support ITIL" and... Posted May 10 2011, 10:21 AM by Robert Stroud with | with no comments Tags: ITIL, IT Service Management, configuration management, change management, OGC, Robert Stroud, incident management, problem management, service management, service desk manager, ITIL Software Scheme, OGC ISS, ITIL Process compliance, Gold, Office of Government Commerce, PinkVERIFY, service asset management, request fulfillment

• The ITIL Update is moving ahead!

  It was recently announced that the results of the first ITIL Update review were extremely positive. Key metrics from the review indicated that the review was well within scope and that the updated guidance was easier to read and more consistent, especially... Posted Jan 26 2011, 11:01 AM by Robert Stroud with | with no comments Tags: ITIL, change management, Robert Stroud, service management

• Governing and Managing the Operational Environment With COBIT and ITIL

  Almost 10 years ago I started delivering a session called "COBIT and ITIL, competitive or complimentary?" The session was prefaced on the premise that some had shared with me that the frameworks were competitive, we all know that they are not... Posted Nov 09 2010, 08:55 AM by Robert Stroud with | with no comments Tags: ITIL, COBIT, ISACA, change management, Robert Stroud, service management

• Is your Change Management “Virtually” out of control?

  Last week in the midst of CAWorld 2010 in Las Vegas I managed to slip away for an hour to deliver a webcast on Change Management with the focus on the virtual world that IT professionals are faced with. If you are dealing with increased virtualization... Posted May 26 2010, 03:44 PM by Robert Stroud with | with no comments Tags: COBIT, Governance, ISACA, change management, IT, virtualization, Robert Stroud