To ITIL® V3 and Beyond: Travels with Rob Stroud

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• Best Practices Guidance
• ITIL

• Casual Observations about ITIL v3 Adoption

  I have been on the road for the last month, traveling to and from New Zealand, Israel, UK, Switzerland, Brazil and the U.S. I've talked to many enterprises from banks, to telecom to manufacturers and I have been hearing consistent messages, which... Posted Jun 17 2008, 09:05 AM by Robert Stroud with | with no comments Tags: ITIL, ITIL® V3 Launch

• ITIL v3 – You’re doing it whether you know it or not

  I'd like to make a quick point. There are times when I find the discussions surrounding ITIL® v3 popularity to be superfluous. That's because whether or not people are "for" ITIL v3, if they want to work for successful organizations... Posted Apr 08 2008, 02:36 PM by Robert Stroud with | with 5 comment(s) Tags: ITIL, ITIL® V3 Launch, Best Practices Guidance

• Service Catalogs Come of Age

  Imagine receiving a catering bill for a large party you hosted. On the check is a single dollar figure that is significantly higher than the original estimate. No additional detail is provided. Is the amount correct? Were you charged the appropriate price... Posted Aug 17 2007, 10:29 AM by Robert Stroud with | with 2 comment(s) Tags: ITIL® V3 Launch

• V3 - Are you already doing it?

  I was recently in Belgium where I presented on ITIL® Version 3 to a packed house of ITSM professionals. Standing room only, in fact. I’d like to tell you that this was all my doing, but, to be truthful, ITIL V3 has been pulling in the crowds all by itself... Posted Jun 27 2007, 12:17 PM by Robert Stroud with | with no comments Tags: ITIL® V3 Launch

• Version 3 launched in the UK

  A London conference center that’s a stone’s throw from the Thames was the venue for the first ITIL V3 Launch event. How to describe the atmosphere at this sold out conference? Excited, electric, expectant. For some of us, a 2+ year pregnancy was over... Posted Jun 15 2007, 09:49 AM by Robert Stroud with | with no comments Tags: ITIL® V3 Launch

• Title: ITIL V3 - The Elevator Pitch

  For those of you new to the expression, an “elevator pitch” is a succinct 30 second blurb, presumably meant to be drawn upon should you find yourself sharing an elevator for a few floors with someone you hope to impress. The following ITIL V3 elevator... Posted Jun 07 2007, 03:31 PM by Robert Stroud with | with no comments Tags: ITIL® V3 Launch