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• Can SLM Be Substituted by Other ITIL Processes?

  Sitting in LAX Airport about a week ago, waiting to see if the snow storm that was hammering the Northeast would cut me and other travelers a break and let us fly into the region, gave me lots of time to think about a customer I had just seen. As I sat... Posted Mar 11 2010, 10:15 AM by Michael King with | with no comments Tags: ITIL, IT Service Management, Service Level Management, Service Management, SLM, SLA, quality of service

• Are you virtually killing your ITIL change environment?

  Virtualization and automation are changing the way you do business and the way IT works in your company! If you are an ITIL professional and ignoring this space you could be in serious trouble! The global senior IT leaders I've met with recently ... Posted Mar 08 2010, 03:21 PM by Robert Stroud with | with no comments Tags: ITIL, IT Service Management, virtualization

• Norwegian itSMF Conference - with a little help from my friends

  This week my travels take me to Oslo, Norway for the itSMF Norwegian conference. The theme of the event is "ITIL with a little help from my friends." The conference will be attended by over 500 industry professionals and will focus on driving... Posted Mar 03 2010, 12:12 PM by Robert Stroud with | with no comments Tags: ITIL, COBIT, ISACA, change management, ITIL V3, Service Management, Robert Stroud, ISO 20000, norway

• Avoid the biggest IT Traps through regular maintenance

  Many IT organizations are in the process of cutting costs and people while implementing technology to dramatically reduce their operational cost basis. This idea was reinforced in India last week where my meetings with multiple CIOs of Indian IT organizations... Posted Mar 02 2010, 04:49 PM by Robert Stroud with | with no comments Tags: ITIL, COBIT, ISACA, itSMFI, cost savings, Robert Stroud, reducing costs

• itSMF USA is offering up to LIGs the workshop called "ABC of ITC"

  In terms of IT Service Management we are failing to deliver value and outcomes to the business and creating unacceptable wasted costs and increased business risks. At a time when IT is becoming increasingly mission critical this is unacceptable. itSMF... Posted Feb 11 2010, 09:10 AM by Robert Stroud with | with no comments Tags: ITIL, ITSM, ITIL V3, Robert Stroud, interactive Learning