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To ITIL® V3 and Beyond: Travels with Rob Stroud
Travel around the world with this IT best practices evangelist as he speaks on IT Service Management, IT Governance and ITIL trends
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The ITIL Coolness Factor
I point you to a recent piece on SearchCIO.com--not because I was interviewed for it, but rather it looks at ITIL® in a way I had not previously considered, and with the scores of articles available on ITIL, that's a pretty amazing statement. The... -
Casual Observations about ITIL v3 Adoption
I have been on the road for the last month, traveling to and from New Zealand, Israel, UK, Switzerland, Brazil and the U.S. I've talked to many enterprises from banks, to telecom to manufacturers and I have been hearing consistent messages, which... -
The Service Catalog versus an IT Request System on Steroids
During my travels meeting and speaking on the delivery of IT Service Management (ITSM) solutions, I've seen increased interest in the Service Catalog. I asked several practitioners what is prompting this attention and here are the results of my straw... -
ITIL v3 – You’re doing it whether you know it or not
I'd like to make a quick point. There are times when I find the discussions surrounding ITIL® v3 popularity to be superfluous. That's because whether or not people are "for" ITIL v3, if they want to work for successful organizations... -
COBIT and ITIL – Better Together
Those of you struggling with bringing IT and business alignment to life through your ITIL ® initiative may be surprised to learn that your salvation may lie in a free download. Even with the improved use of organizational charts and metrics in ITIL v3... -
Is the “IT” Label Limiting?
The IT Skeptic recently wrote a blog entitled “ Perhaps one day Service Management will become a universal discipline: ITIL 4? ” It starts, “Who left the IT in itSMF? What a shame we have kept our focus narrow.” Some of you may be thinking that’s absurd... -
Remember the Human Element
As I traveled to the Sultanate of Oman for the Asia-Pacific Computer Audit, Control and Security (CACS) Conference hosted by ISACA, an air travel incident presented a painful reminder of the importance of having a contingency plan. The beautiful city... -
Meet me in Oman
For those of you interested in taking the title of my blog literally ("Travels with Rob Stroud"), I invite you to meet me in Muscat, Sultanate of Oman, at the Shangri-La, Barr Al Jissah Resort and Spa on January 21 and 22. I'll be delivering... -
ITIL and Security
The commingling of ITIL® and security has drawn increased attention at the conferences I've attended recently. No doubt security is a hot topic, fueled by highly publicized security exposures. Though ITIL v3 formally introduces the security concept... -
Welcome to New itSMF USA Directors
I'd like to welcome Kirk Holmes of Holms and Associates, Inc., Sallie Kennedy of Kennedy & Kennedy, Inc., and Lisa Schlaf of Econ Global Services to the itSMF USA board. You can read the press release here . I've been involved with the itSMF... -
Change: Guilty Until Proven Innocent
Poor change. Bad enough that people resist change, but, in IT, change is unjustly accused of causing problems and may be unable to defend itself of the charge. I'll explain. I spoke with an IT exec from a retail organization recently about the absolute... -
Bringing ITIL Home for the Holidays
I've decided to use the upcoming holiday season to launch an ITIL initiative in my home. With all the time I spend evangelizing on ITIL, it is only natural that it has crossed over from my business life to my personal life. My idea was prompted by... -
Proving CMDB Value through “Scenario Planning”
I recently spoke at a number of very well attended CMDB seminars. Without fail, I was asked the following question, either during my talk, or afterwards during the accompanying networking events: How can I implement a CMDB and show value quickly? I subscribe... -
Promoting the CMDB to CMS
IT tools with sticking power sometimes outgrow their original names and graduate to become "Management Systems." Anti-virus tools became Security Management Systems. Network monitors became Performance Management Systems. Consider the CMDB.... -
CMDB Survey Results
In my travels and in this blog I have noted the widespread interest I've encountered in the CMDB. Though there is not a lot of quantifiable data available on CMDB use, my own observations are validated in a survey conducted by Freeform Dynamics. My...
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