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• Is the Service Design Package One of ITIL V3’s Unsung Heroes?

  I have blogged quite a bit about Service Portfolio Management so it is logical that the Service Design Package (SDP) should also be one of my heroes of V3. Why you ask? Well it is not necessarily just what is in the book as that will always be added to... Posted Sep 07 2009, 03:19 PM by Peter Doherty with | with no comments Tags: Best Practices Guidance, IT Governance, Governance, Service Level Management, IT Financial Management, Service Lifecycle, ITIL V3, service portfolio management, Portfolio Management, Service transition, Service ecosystem

• Use a Proxy to Allocate Costs for Lean IT and IT Financial Management

  I have been hearing and reading a lot lately of the need for better management of IT finances. As a result, many companies are looking for technology and processes to help them better account for IT expenditures. This typically entails allocating costs... Posted Jul 23 2009, 09:00 AM by Eric Feldman with | with no comments Tags: IT Financial Management, Lean IT, IT

• Allocate Your Cost to Get Lean in IT

  As companies strive to maximize value and optimize service supply and demand, they are employing Lean IT principles. One way to understand and maximize value is to have a thorough understanding of IT finance, from cost structure to consumption. Armed... Posted Jun 09 2009, 02:25 PM by Eric Feldman with | with 2 comment(s) Tags: ITIL, Best Practices Guidance, IT Service Management, Service Catalog, IT Financial Management, Lean IT