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• Lessons from Kodak and Other Failed Giants

  When I was in film school, I remember a student asking a question in an advanced filmmaking workshop, "what brand of film will we use?" The professor said "Kodak. Is there any other?" When I read the recent news that Kodak filed for... Posted Jan 23 2012, 03:56 PM by Eric Feldman with | with 1 comment(s) Tags: IT Service Management, IT Financial Management, business metrics, Service Portfolio Management, financial management, service delivery, business value, service consumption, Kodak

• Of course I need more “IT” - it’s free

  Over the past few months I have attended several IT conferences including CA World in Las Vegas. One of the themes that continues to come up is the increased demand on IT from the business. The business wants more and they want it faster than ever before... Posted Dec 05 2011, 12:13 PM by Rich Graves with | with no comments Tags: IT Financial Management, business service management, business value of IT

• The communication gap between IT and the business

  I recently created the following video for a session at CA World 2011 in Las Vegas on Business Technology Management. The goal was to spice up the presentation and hopefully get a few laughs with a video that pokes fun at both IT and business executives... Posted Nov 28 2011, 11:25 AM by Rich Graves with | with no comments Tags: IT Financial Management, ITSM, business metrics, communication, business value of IT

• Using metrics to better discover, manage and charge for cloud services

  Yesterday I referenced my recent discussions with CIOs and the requirement to deliver financial transparency to prove value to the business in my blog " Transform your delivery with Financial Management or you will be out of business! " This... Posted Nov 09 2011, 12:00 PM by Robert Stroud with | with no comments Tags: Service Catalog, IT Financial Management, ITSM, Cloud, metrics

• Using financial management for effective sourcing

  Financials are a topic on the mind of every CIO, whether they are getting pressure to justify or reduce spend or simply make a decision between sourcing options. Of late, I am hearing the age old argument that IT is too expensive. With greater analysis... Posted Oct 22 2011, 09:24 PM by Robert Stroud with | with no comments Tags: IT Financial Management, business value of IT, transparency