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• IT Service Management - Olympic Medal Count

  Is there really an ITSM Gold Medal? Absolutely if you are following the rapid uptake of ISO 20000 as a global ITSM certification. While various stats abound on ITIL v3 examinations, if you wanted to get a handle on which companies (and countries) are... Posted Feb 24 2010, 07:53 AM by Jeff Foucher with | with 1 comment(s) Tags: Cloud, Cloud Computing, Cloud provider, gold medal, ISO 20000, ISO/IEC 20000, ITSM, Jeff Foucher, olympics, Robert Stroud

• ITSM growth in South East Asia

  My travels last week led me to Asia, where I can report Service Management is clearly on the hearts and minds of IT professionals in the region with record attendances at the CA Expo in Japan, Thailand and Malaysian itSMF conferences. The trip commenced... Posted Oct 24 2009, 12:00 PM by Robert Stroud with | with 1 comment(s) Tags: Asia, Cloud, Cloud Computing, ISACA, ISO/IEC 20000, IT Governance, IT management, ITSM, itSMF, PaaS, SaaS, virtualization

• ISO\IEC 20000 the Service Management Standard Growing in North America

  Last week I spoke at the San Diego itSMF USA Local Interest Group with my primary topic being ISO/IEC 20000, the internationally recognized standard for IT Service Management. The San Diego meeting was very well attended and what struck me were the excellent... Posted Sep 09 2009, 09:35 AM by Robert Stroud with | with 4 comment(s) Tags: certification, ISO/IEC 20000, IT Service Management, itSMF, Service Management

• Teaming COBIT and ITIL for improved value and service

  Not long ago I blogged on the recently announced ISACA Strategy . And lately there has been some commentary on the future of ISACA and the itSMF. As a Board member on both organizations I thought I would take a few moments to discuss one of the intersections... Posted Jun 03 2009, 09:47 AM by Robert Stroud with | with no comments Tags: Best Practices Guidance, COBIT, Governance, GRC, ISACA, ISO/IEC 20000, IT Governance, IT Service Management, ITIL, itSMF International, itSMF USA

• LEAN IT Service Management hits the road!

  I recently blogged on the topic of CMDB as the next step in the integration of the business and Lean IT . The response was so overwhelming that I have developed the article into a presentation to be given at itSMF conferences globally which was recently... Posted May 26 2009, 10:51 AM by Robert Stroud with | with 2 comment(s) Tags: COBIT, ISO/IEC 20000, IT Governance, IT Service Management, ITIL, itSMF International, Lean IT