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• Are you being seduced by metrics?

  I recently hosted a panel at the itSMF Australian Conference on linking data and metrics to the business to show business value. The standing room only crowd asked questions for the whole hour including: "how do I get metrics from the cloud?"... Posted Aug 22 2011, 10:22 PM by Robert Stroud with | with no comments Tags: COBIT, itSMF, Cloud, metrics, business value of IT

• Focus on the target is critical!

  Day 1 of INSIGHTS 2011 is in the books. Woven through the many and varied conversations today were comments about the amazingly motivational session by Afterburner . "Empower with Flawless Execution" was their theme and it resonated brilliantly... Posted Jun 28 2011, 03:48 PM by Robert Stroud with | with no comments Tags: ITIL, COBIT, ISACA, IT, implementation, Robert Stroud, RiskIT, risk assessment, Afterburner, PMBok

• Service Management is a fundamental pillar for the cloud

  I have written much over the last 24 months about the value of cloud computing and the inevitability that this will be fundamental to the delivery of technology enabled business services. Following the recent, well-documented cloud outages including Amazon... Posted May 02 2011, 02:20 PM by Robert Stroud with | with 4 comment(s) Tags: ITIL, COBIT, Cloud Computing, Robert Stroud, service management

• ITIL without COBIT controls is a waste of time

  How does an organization keep up with the rapid increase in change, manage risk, ensure transparency and ensure compliance while at the same time ensuring agility to meet the business requirements? With the focus on cost reduction over the past two years... Posted Apr 04 2011, 02:12 PM by Robert Stroud with | with 2 comment(s) Tags: ITIL, COBIT, ISACA, IT, Cloud, Robert Stroud, service management

• Is IT really delivering benefits to the business?

  Is your organization guilty of wasting IT expenditure? Do you communicate value back to the business in terms they can relate? Are you transparent in terms of expenditure, priorities and delivery against initial forecasts and estimations? It is not a... Posted Feb 17 2011, 12:44 PM by Robert Stroud with | with no comments Tags: COBIT, ISACA, IT, VAL IT, Robert Stroud, service management, ISACA EuroCACS