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• Automation everywhere -- Do it now or be left behind!

  My visit to Portland, Oregon, allowed me to have a meal with representatives of several local companies and the common theme revolved around how to move their Service Management initiatives forward. The request from the folks in Portland is similar to... Posted Jun 10 2011, 01:47 PM by Robert Stroud with | with 1 comment(s) Tags: CMDB, Service Management, IT asset management, automation, audit

• Bridging IT and Business: Bottom-up or Top-down?

  Some of the challenges you might run into when implementing SLM is, not surprisingly, figuring out why you need it, and who should drive it. Now if we generalize a bit, taking the bottom up approach usually lands you in the IT Ops organization, digging... Posted Mar 08 2011, 10:09 AM by Jan Christiansson with | with 2 comment(s) Tags: CMDB, Business and IT Integration, Service Level Management, IT, SLM, service management, Jan Christiansson, businesss model for IT

• CA Buys Oblicore: Perfect Storm Clouds Are Brewing For Service Level Management

  How many enterprise IT organizations can point to actual documented agreements with their business customers for services provided? Out of these organizations, how many have service level agreements that use metrics the business cares about? Out of this... Posted Jan 12 2010, 11:54 AM by Dave Wilt with | with 3 comment(s) Tags: CMDB, Service Level Management, Service Catalog, SPM, IT, SLM, Cloud Computing, Cloud, CRM, Service Portfolio Management, oblicore, bsm, business service management, david wilt

• Implementing Your ITSM Environment Without Waste is Essential for Surviving in the Current Economic Downturn

  I recently attended the itSMF Japanese conference, a excellent event with almost 1,000 delegates over two days in Tokyo. As I have come to expect, the event was exceptionally well run with great sessions on a variety of topics. While in Japan I met with... Posted Aug 18 2009, 10:32 AM by Robert Stroud with | with 3 comment(s) Tags: CMDB, itSMF International, itSMF, Service Lifecycle, CMS

• The Challenges of CMDB Federation without a Standard

  There are many difficulties involved in CMDB federation that the CMDBf specification helps address. When you set out to integrate a CMDB product with another data source, such as another CMDB or a specialized device monitor, there are several steps that... Posted Jun 23 2009, 11:50 AM by Marvin Waschke with | with no comments Tags: ITIL, CMDB, CMDB federation, change management, ITSM