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• Portfolio or Catalog first?

  As mentioned in my blog yesterday " Driving Business Integration, Service Portfolio or Service Catalog ", many IT organizations confuse their IT service portfolio with a service request catalog. It has been my recent experience the acceleration... Posted Jun 21 2011, 08:37 AM by Robert Stroud with | with no comments Tags: business, Business and IT Integration, customer relationship management, demand management, IT, Portfolio Management, Robert Stroud, self-service, service management, Service Portfolio Management, Service Catalog

• "Just enough" Service Management - itSMF New Jersey - 6pm Monday March 28th

  Just returned from the ISACA EuroCACS conference in Manchester London where it was my honour and privilege to meet w ith several hundred industry professionals and take a look at "the Baby" (more on this next week). The highlight for me was... Posted Mar 24 2011, 02:45 PM by Robert Stroud with | with no comments Tags: Business and IT Integration, enterprise IT, ISACA, IT, itSMF, Robert Stroud, service management

• Bridging IT and Business: Bottom-up or Top-down?

  Some of the challenges you might run into when implementing SLM is, not surprisingly, figuring out why you need it, and who should drive it. Now if we generalize a bit, taking the bottom up approach usually lands you in the IT Ops organization, digging... Posted Mar 08 2011, 10:09 AM by Jan Christiansson with | with 2 comment(s) Tags: Business and IT Integration, businesss model for IT, CMDB, IT, Jan Christiansson, service management, Service Level Management, SLM

• The phone, an SLA, and a broken business process!

  Have you ever ignored the warning signs of a failing device? I did, although I should have known that my phone was dying and like a good Boy Scout, I should have been prepared. The time between each charge of my mobile phone had been rapidly reducing... Posted Feb 16 2011, 01:38 PM by Robert Stroud with | with no comments Tags: Act of God, Business and IT Integration, business processes, customer service, IT, mobile, Robert Stroud, service management, SLA

• Is your CIO on their way to extinction?

  With the US Thanksgiving holiday I almost totally missed the top 10 list from the CIO Magazine Top 10 business predictions for 2011 by Michael Fridenberg that posted on November 24. His top 10, like many others, references items like Social Media dominating... Posted Dec 13 2010, 04:47 PM by Robert Stroud with | with no comments Tags: business, Business and IT Integration, CIO, CIO Magazine, Cloud Computing, CMO, customer service, IT, Robert Stroud, service management, strategy