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• Subway? Tube? Or CA ITIL Process Map?

  Have you checked out the CA ITIL Process Maps yet? In our work with customers, we found that many organizations struggle with the overall "navigation" of the framework when embarking on their ITIL journey. To help, the CA team came up with ITIL... Posted Feb 09 2010, 11:20 AM by Crystal King with | with no comments Tags: ITIL, Business and IT Integration, ITIL V3, itil process map, brian johnson, michael natoli, business processes

• Service Portfolio Management (SPM) – the ITIL Process to Drive Real Business and IT Integration

  Insurance, Finance, Banking, Air travel and Manufacturing all share the attribute that they are totally dependent on IT to deliver services to their customers. Essentially what this means is that the integration of Business and IT is no longer an optional... Posted Feb 04 2010, 11:43 AM by Robert Stroud with | with 1 comment(s) Tags: ITIL, Business and IT Integration, Service Catalog, ITIL V3, SPM, IT asset management, Portfolio Management, Service Portfolio Management, Robert Stroud, maturity model, demand management, financial management

• Who is at the Top of Your ITIL Service Value Chain?

  For me, travel is "business as usual," so I tend to view a cancelled or delayed flight as just another annoyance. Subsequently, in my mind, usually the rescheduling is simply a resolution of the incident. So imagine if you will, that I have... Posted Jan 29 2010, 11:38 AM by Robert Stroud with | with 1 comment(s) Tags: ITIL, Business and IT Integration, itSMF, IT, Robert Stroud, business

• Cloud - The Death of ITIL? Or the Opportunity of a Lifetime?

  Cloud is hot right now, but is it hype? A fundamental transition? Or the next paradigm shift? What is clear is that the business understands that it is dependent upon IT, but unfortunately, rather than discuss detail, the business wants results. The current... Posted Dec 01 2009, 12:00 PM by Robert Stroud with | with 13 comment(s) Tags: ITIL, Governance, Business and IT Integration, IT, Service Management, Cloud Computing, Cloud

• Virtualization: So Easy a Caveman Could Do It?

  Beware of the hype created by IT, especially when under the guise of "better, faster, cheaper." For the shiny new penny of IT operations comes with a few pretty significant blindspots which IT has largely failed to address....until now. A recent... Posted Sep 30 2009, 09:30 AM by Jeff Foucher with | with no comments Tags: Business and IT Integration, IT asset management, virtualization, ROI, business impact