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• Deliver Services or the Cloud will do it for you!

  Recently I have been speaking with many of you on the Service Catalog and its function and use. The ITIL V3 Glossary defines the service Catalog as: "A database or structured Document with information about all Live IT Services, including those available... Posted Oct 08 2009, 10:56 AM by Robert Stroud with | with 1 comment(s) Tags: Best Practices Guidance, business impact, Cloud, ITIL V3, itSMF, Service Catalog, Service Management, value

• ITIL V3 scheduled for a “Makeover”!

  Since the release of ITIL v3 in 2007, I have seen widespread acceptance in the IT community of concepts relating to the Service Lifecycle, and lately, a growing adoption of parts of the ITIL V3. As organizations have reviewed and leveraged ITIL, a change... Posted Sep 14 2009, 09:24 AM by Robert Stroud with | with 3 comment(s) Tags: Best Practices, Best Practices Guidance, ITIL Leadership, ITIL V3, itSMF

• Is the Service Design Package One of ITIL V3’s Unsung Heroes?

  I have blogged quite a bit about Service Portfolio Management so it is logical that the Service Design Package (SDP) should also be one of my heroes of V3. Why you ask? Well it is not necessarily just what is in the book as that will always be added to... Posted Sep 07 2009, 03:19 PM by Peter Doherty with | with no comments Tags: Best Practices Guidance, Governance, IT Financial Management, IT Governance, ITIL V3, Portfolio Management, Service ecosystem, Service Level Management, Service Lifecycle, service portfolio management, Service transition

• ISACA - Ensuring Member Value in this Troubled Economic Climate

  Last week it was my great honor to be re-elected as an International Vice President of ISACA and the ITGI at ISACA's 40 th birthday celebration. Formed 40 years ago as the EDP Auditors Association ISACA has grown dramatically not only numerically... Posted Jul 30 2009, 11:38 AM by Robert Stroud with | with 5 comment(s) Tags: Best Practices Guidance, ISACA, IT, IT management, IT standards

• Economic Crisis and Service Management - Part II

  Part I can be viewed here . As I mentioned previously, I spoke last week at a joint Korean itSMF and ISACA conference. This post continues with additional answers I prepared, answering excellent questions raised by the facilitator of the closing panel... Posted Jul 01 2009, 11:12 AM by Robert Stroud with | with no comments Tags: Best Practices Guidance, Business and IT Integration, COBIT, ISACA, ITIL, ITIL V3, itSMF International, world economic crisis