As we emerge from of the global financial crisis, organizations are not just focusing on cost savings, but on driving innovation to grow top-line revenue.  But this entails some risk.

Service managers have historically been risk averse and process driven. My recent Service Talk article, "Delivering Innovative Business - The Next Challenge for Service Managers," focuses on the changing role of service managers and how they must become more versed in the business. As service managers evolve from an operational to a more business-oriented role, they will be better equipped to enable fact-based portfolio decisions, to build business services that are well understood and adopted, and to manage service performance at the business level.

The article is available for download here (with thanks to the itSMF UK).