The communication gap between IT and the business
Published:
November 28 2011, 11:25 AM
by
Rich Graves
I recently created the following video for a session at CA World 2011 in Las Vegas on Business Technology Management. The goal was to spice up the presentation and hopefully get a few laughs with a video that pokes fun at both IT and business executives. The ultimate point of the video is that IT isn't communicating with the business in terms that the business actually cares about- cost and value. The business doesn't care about the specifics of uptime, availability and service level agreements. They care that IT is ultimately helping the business achieve their goals of driving growth and innovation while also reducing costs.
So enjoy the video and feel free to share with friends. I'm looking forward to creating more.
By: Rich Graves
Rich Graves is a Senior Principal Product Manager at CA Technologies. Rich works on a team focused on strategy and innovation for the Service & Portfolio Management Customer Solutions Unit. During his eleven-plus years at CA, he has focused entirely on the Service Management and support market segments...
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