CA Service Desk Manager obtains the highest level PinkVERIFY & OGC ISS ITIL certifications
Published:
May 10 2011, 10:21 AM
by
Robert Stroud
ITIL has been in existence now for almost 22 years and although not a standard, is a widely accepted solution for the effective delivery of service management. Now many vendors claim to be "ITIL compliant" or to "support ITIL" and many customers have asked me how to assure that their vendor delivers solutions that are certified.This week we announced that CA Service Desk Manager has received the IT Service Management (ITSM) "stamp of approval" as the first major vendor to achieve the highest levels of recognition for incorporating ITIL ® version 3 (V3) best practices. The CA Service Desk Manager suite achieved PinkVERIFY certification on all 15 available ITIL V3 processes, the first major vendor globally 
as well as been certified Gold Level ITIL Process Compliance for Incident, Problem, Change, Request Fulfillment, and Service Asset and Configuration Management by the Office of Government Commerce ITIL Software Scheme (OGC ISS).
The purpose for entering into the assessment process as to assist our customers to drive IT processes and efficiency and to give them the surety that organizations investing in Service Desk Manager can use the solutions with confidence on their ITIL journey. To read the complete release click here.
Tags: ITIL, IT Service Management, configuration management, change management, OGC, Robert Stroud, incident management, problem management, service management, service desk manager, ITIL Software Scheme, OGC ISS, ITIL Process compliance, Gold, Office of Government Commerce, PinkVERIFY, service asset management, request fulfillment
By: Robert Stroud
Robert Stroud serves as VP and as Service Management, Cloud Computing and Governance Evangelist at CA Technologies. Robert also serves as an International vice president of ISACA, is part of the Framework committee and was the former chair of the COBIT Steering Committee. Robert also serves on the itSMF...
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