Published:
September 20 2010, 09:34 AM
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1 Comment(s)
by
Robert Stroud
The itSMF USA Fusion event is on in earnest this week in Louisville, Kentucky, the home of the Louisville slugger bat, the Kentucky Derby, as well as the current itSMF USA president Jay Stuart, and of course, itSMF Fusion, one of the greatest gatherings of service management professionals. The event has been a "a must attend" event for me for many years now the highlight for me is always the chance for networking with practitioners sharing their stories.
Interestingly for me, one of the topics for discussion has been the upcoming update to ITIL due in 2011. Is it ITIL v4? Will I have to start again? And so on. It seems I have heard these questions all before!
So based on my research to date I thought that I would provide you with some of the salient points:
Activities completed
- First updated draft authored
- Public Review completed (Comments being reviewed and considered for inclusion in the final authoring stage).
Forthcoming
- Second authoring phase in progress
- Second Public review will take place towards the end of the year
- Publication date - targeted publication in the 2nd half of 2011.
Now I have blogged on the update several times before and I can assure you that this work is not designed to be delivered to you the ITIL practitioner. What was asked for through the changes have already been accepted by you, the user of ITIL, through the change process which commenced through the change log (yes, we are using our own guidance).
Focus of the update is on correction, clarity and consistency across the publications and where appropriate, content has been re-ordered, amended clarified to aid to aid comprehension. As communicated in the scope of the mandate for change, Service Strategy includes a re-write of many areas of the title to as well as retaining existing content and clarification of some concepts.
In recognition of the global outreach of ITIL, the translation strategy is a key consideration. The objective is to have all 22 translated glossaries published at the same time as the English version and the lifecycle publications translated into French, German, Japanese, Portuguese and Spanish within 6 months of the English version publishing.
There is much more to consider and useful links with additional detail include:
For me the primary objective of the update is that the books will be easier to use and subsequently more useful to the consumer of ITIL--you the practitioner.
If you would like to keep up to date with the update you can register for ITIL Elert Service or if you have more specific questions you can log them on this blog or directly at the Best Management website.
Now I must run, time for my next session!