CA Community






This Blog
Syndication

Incident Management, ITIL and a bored evangelist waiting to go home

Published: August 20 2010, 09:04 AM
by Robert Stroud

What does a bored Service Management and Governance evangelist do when waiting to go home?  Blog on Incident Management! 

Continuing on the theme of Agile ITIL, Robert discusses how to use Incident Management whilst sharing local views of the Narita airport.

Share this post:  EmailEmail
ShareShare
Tags: , , , , , , ,
Leave a comment

 

By: Robert Stroud
Robert Stroud serves as VP and as Service Management, Cloud Computing and Governance Evangelist at CA Technologies. Robert also serves as an International vice president of ISACA, is part of the Framework committee and was the former chair of the COBIT Steering Committee. Robert also serves on the itSMF...
Read More..

Comments:

No Comments

Leave a Comment

* An asterisk indicates a required field

* :  

:

* :  

 Submit