When you walk into a restaurant, typically most of us order something from the menu, then we sit back and enjoy the company of our companions while we wait for our service to be delivered. In the back office, workers busily work to deliver our meal taking care that all the components are delivered at the precise time to ensure our satisfaction. Well, in most cases, that is!. We make our choices based on many things, including the price and our budget, type of service and the time we have to consume the service, in a way not dissimilar to how we make our IT choices!
St. Patrick's Day 2010 will be celebrated by the growing Huntsville Alabama itSMF Local Interest Group at the Jacobs Conference Center (1500 Perimeter Parkway, Suite 100 Huntsville, 35806) where I will be presenting "Can I have cheese with my burger please? (Or the Service Catalog made easy!)" This is a practical and interactive session discussing the development of a Business Service Catalog in your organization and is increasingly a topic that I am being asked to speak on globally.
For those of you who are itSMF members in the Huntsville area, are ITSM or ITIL® practitioners I hope you can join me and the local itSMF USA team for a St. Patrick's Day you will remember!
If you need more information on the session don't hesitate to drop me a note or visit the itSMF USA website events