After enjoying way too much ITIL 20^th Birthday cake in the UK recently I thought that it would be nice to sweat some of it off in hot Monterrey Mexico, where not only the weather is hot, so is the adoption of IT Service Management good practices!  The 2^nd Internacional ITIL evento will be taking place in Monterrey where I will be speaking on the topic of Service Portfolio Management, more on that after the event.  

At the event, an industry colleague and friend, Teresa Lucio, Customer Care Associates/ITESM 2009 will share some of her finding from her independent survey undertaken in July of the 268 independent companies in Mexico after 10 years of ITIL in Mexico and she has allowed me to share some initial findings with you:

• 69% of Mexican organizations said that they have heard or know about itil
• 28% of them have already implemented ITIL with 35% of those implementing already migrated to ITIL v3
• The most important benefits of ITIL reported from implementing ITIL included;
• Improvement in the IT service quality & customer satisfaction
• Continual service improvement
• Strategic IT alignment to the business
• The challenges they have faced during implementations;
• Cultural change to adopt ITIL
• Effort required implementing ITIL
• The most reported processes reported include;
• Incident
• Problem
• Change Management
• Service Strategy
• Continuity
• Service Level Management
• Security

To be brutally honest the statistics were a very pleasant surprise and I was especially interested in the focus on Service Strategy - which in many organizations, especially in these difficult times has been totally ignored.

Time to take this survey global I think - regardless, look for me on Twitter reporting from the event http://www.twitter.com/RobertEStroud.