5 Deadly Sins of Governing your ITSM Environment: # 2 – Lack of Governance Ownership and Execution
Published:
September 08 2009, 10:16 AM
by
Robert Stroud
For Deadly Sin 1, click here.
Ever heard the saying “do as I say, not as I do?” We all have, just as we have all experienced people who set rules and then basically ignore them but expect their subordinates to comply. For those familiar setting the “tone at the top” is about that – having the executives or management set the policies, processes and procedures and living them.
One of the key mistakes when it comes to implementing governance is setting reactive or ad-hoc processes or starting to implement governance from the bottom; these are always recipes for disaster.Governance is about policy, procedure and rule definition. Those policies, procedures and rules must be agreed on by senior leadership who then have management placing the governance processes in place and ensures that they're followed. That said, governance is must be the purview of senior management and the leadership team who are accountable. You cannot delegate accountability, which I believe is the sign of a brilliant leader. I recently saw a practical example of leadership and tone at the top. I was travelling to a conference with the CIO of a global IT organization and the organization's travel policy dictated a very moderate level of hotel expense. None of his staff would have argued if he had stayed in a different, more expensive hotel but at breakfast that morning the CIO was there staying with the team and according to the expense policy paid for breakfasts for his team.
Governance must be owned by the Leadership team, they need to set the example and they need to ensure it is executed at all levels.
By: Robert Stroud
Robert Stroud serves as VP and as Service Management, Cloud Computing and Governance Evangelist at CA Technologies. Robert also serves as an International vice president of ISACA, is part of the Framework committee and was the former chair of the COBIT Steering Committee. Robert also serves on the itSMF...
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