Implementing Your ITSM Environment Without Waste is Essential for Surviving in the Current Economic Downturn
Published:
August 18 2009, 10:32 AM
by
Robert Stroud
I recently attended the itSMF Japanese conference, a excellent event with almost 1,000 delegates over two days in Tokyo. As I have come to expect, the event was exceptionally well run with great sessions on a variety of topics. While in Japan I met with a number of Japanese companies who are moving their ITSM implementations to the next level and are leveraging the service lifecycle defined in ITIL Version 3. One of the quotes the editor chose in a recent interview I did with ZDNET in Japan encapsulates my thoughts in this area: “Cost reduction efforts is a ‘must issue’ for any firm both in Japan and the United States, so it is required to ensure the right products are being delivered to the right customers in a timely fashion, and to also ensure their IT systems are being effectively utilized to promote business.” Click here to read the article - note that it is in Japanese.
The use of IT in the current economic environment and driving value was a topic of discussion with not just the press, also with the customers and at the itSMF Japanese conference. At the itSMF Japanese conference I presented my session on leveraging the CMDB\CMS and I was pleased that the session was very well attended. There were numerous questions following the session and into the evening at the reception following the event. Based on the level of interest, I wanted to make the presentation available for download (see below). Please don’t hesitate to contact me with any questions or comments.
By: Robert Stroud
Robert Stroud serves as VP and as Service Management, Cloud Computing and Governance Evangelist at CA Technologies. Robert also serves as an International vice president of ISACA, is part of the Framework committee and was the former chair of the COBIT Steering Committee. Robert also serves on the itSMF...
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