Run IT as a Business or You Could Be in for Serious Trouble!
Published:
July 31 2009, 09:00 AM
by
Robert Stroud
I attended the Gartner Infrastructure and Operations conference in Florida a few weeks ago, a conference I can highly recommend. There were the obvious technical themes of cloud computing, virtualization and of course, how to control or leverage social networking. The conversations that caught my ear were the ones that talked about how these are all solutions being implemented to solve the business issues of reducing costs and running IT more efficiently, but again and again, the answer I heard to those questions is that we need to run IT like a business. Imagine if you will for a moment running your own business. This would require meeting a customer need, developing and marketing materials, well defined solutions to meet these needs and of course placing these goods and services on the market at competitive prices. You will of course, have to meet customer expectations and if they perceive value for money they will return time after time. Then, as your market develops, you will be required to innovate.
This is no different to the demands we have on IT today and is one of the themes of my session at the USA itSMF Fusion09 Convention to be held in Gaylord, Texas. My session - “Teaming COBIT and ITIL for Improved Value and Service,” presented at 10am on September 22, 2009, will provide practical guidance on using COBIT 4.1 and ITIL V3 to bring benefit to your organization. For more informtation on the session, click here. The session will reference the recently released ISACA publication CObit User Guide for Service Managers that is available as a free download to ISACA members or purchase the book from the ISACA bookstore.
Additionally the session will discuss case studies where COBIT and ITIL are used together the drive business value including increased productivity, address control weaknesses and build strategic value to the organization. If you are not booked for the event discounted registration is available until August 15.
By: Robert Stroud
Robert Stroud serves as VP and as Service Management, Cloud Computing and Governance Evangelist at CA Technologies. Robert also serves as an International vice president of ISACA, is part of the Framework committee and was the former chair of the COBIT Steering Committee. Robert also serves on the itSMF...
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