Fulfilling your learning objectives as part of a Service Management Program
Published:
May 28 2009, 05:49 PM
by
Peter Doherty
I deal with a great many Service Management Programs from many different perspectives and one thing I often see is that we do not know how to enable the participants’ ability to learn. You will notice I did not say train as these are two totally separate things.
Learning is about enabling an environment where the people involved actually want to learn and one which caters to the learning needs of the individual. Gone are the days of expecting everybody to learn the same way.
I have just had an article published on SearchCIO.com that covers innovative ways of enabling the individuals to learn. It also talks about target programs that are based on roles and responsibilities as opposed to a cookie cuter approach that really misses most people.
The article can be found at http://searchcio.techtarget.com/tip/0,289483,sid182_gci1357303_mem1,00.html?track=NL-983&ad=705072&asrc=EM_NLT_7192212 and I would certainly be interested in peoples comments who have come up against cultural challenges around learning.
By: Peter Doherty
Peter Doherty is an ITILv3 contributing author and a Principal Consultant for CA. With 25 years IT experience in Service Management as well as Enterprise Network and Systems Management, Peter Doherty is CA’s foremost Service Management evangelist in the Asia Pacific region. His day-to-day responsibility...
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