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LEAN IT Service Management hits the road!

Published: May 26 2009, 10:51 AM
by Robert Stroud

I recently blogged on the topic of CMDB as the next step in the integration of the business and Lean IT.  The response was so overwhelming that I have developed the article into a presentation to be given at itSMF conferences globally which was recently selected for delivery at the itSMF JAPAN conference in July this year.   The presentation will discuss the use of frameworks such as ITIL and COBIT with standards such as ISO/IEC 20000 for rapid business value and will leverage some practical experience for large organizations.  If you are in Tokyo July 30 and 31 (and speak Japanese) you may want to register for the itSMF Japanese conference.

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By: Robert Stroud
Robert Stroud serves as VP and as Service Management, Cloud Computing and Governance Evangelist at CA Technologies. Robert also serves as an International vice president of ISACA, is part of the Framework committee and was the former chair of the COBIT Steering Committee. Robert also serves on the itSMF...
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2 people have left comments:

Hello Rob,

This is great entry, especially for Japanese people!

Here in Japan, ecomony is still not clear, so IT organizations are struggling its low budget against increasing back log from business. Lack of resource is hitting them seriously, so process improvement with "Lean IT" will be mandatory for Japanese enterprises as well.

As many people know, Lean comes from Toyota Production System(TPS). Actually, TPS was invented by Toyota Motors over 20 years ago and diffused among manufacturing industries. After that, the concept "lean thinking" by MIT was reimported about 10 years before.

Although the word "lean" itself is not so much familiar for us, rather we often uses Japanese words "Kaizen"(improvement), "Kanban"(status board), "Gemba power"(empowered field) or "Mieru-ka"(visualization of root-cause or insight). Difference between TPS and Lean was bottom-up vs top-down, and core competency of Japanese enterprises is still on bottom-up approach, but by-directional improvement will be superior from now on. Anyway, Japanese enterprises would adopt Lean IT with experience of TPS plus CA's new innovative concept, from you!

I'm looking forward to visiting Japan and speak on itSMF Japan!

Regards, Tok from Japan

Posted by: Tokuyuki Kuniwa | June 11, 2009 3:48 AM

Thanks for this interesting article about ITSM!

Posted by: hagel IT-Service GmbH | December 19, 2009 3:58 AM

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