Published:
May 28 2009, 05:49 PM
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1 Comment(s)
by
Peter Doherty
I deal with a great many Service Management Programs from many different perspectives and one thing I often see is that we do not know how to enable the participants’ ability to learn. You will notice I did not say train as these are two totally separate things.
Learning is about enabling an environment where the people involved actually want to learn and one which caters to the learning needs of the individual. Gone are the days of expecting everybody to learn the same way.
I have just had an article published on SearchCIO.com that covers innovative ways of enabling the individuals to learn. It also talks about target programs that are based on roles and responsibilities as opposed to a cookie cuter approach that really misses most people.
The article can be found at http://searchcio.techtarget.com/tip/0,289483,sid182_gci1357303_mem1,00.html?track=NL-983&ad=705072&asrc=EM_NLT_7192212 and I would certainly be interested in peoples comments who have come up against cultural challenges around learning.
By: Peter Doherty
Peter Doherty is an ITILv3 contributing author and a Principal Consultant for CA. With 25 years IT experience in Service Management as well as Enterprise Network and Systems Management, Peter Doherty is CA’s foremost Service Management evangelist in the Asia Pacific region. His day-to-day responsibility...
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Published:
May 26 2009, 10:51 AM
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2 Comment(s)
by
Robert Stroud
I recently blogged on the topic of CMDB as the next step in the integration of the business and Lean IT. The response was so overwhelming that I have developed the article into a presentation to be given at itSMF conferences globally which was recently selected for delivery at the itSMF JAPAN conference in July this year. The presentation will discuss the use of frameworks such as ITIL and COBIT with standards such as ISO/IEC 20000 for rapid business value and will leverage some practical experience for large organizations. If you are in Tokyo July 30 and 31 (and speak Japanese) you may want to register for the itSMF Japanese conference.
By: Robert Stroud
Robert Stroud serves as VP and as Service Management, Cloud Computing and Governance Evangelist at CA Technologies. Robert also serves as an International vice president of ISACA, is part of the Framework committee and was the former chair of the COBIT Steering Committee. Robert also serves on the itSMF...
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Published:
May 24 2009, 02:36 AM
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no comments
by
Robert Stroud
Whilst I was in Japan earlier this year I completed an interview with Computerworld Singapore on "how a business should take care of governance in the new economy", especially in these interesting times. The interview was published in MIS Asia, take a look and let me know what you think.
By: Robert Stroud
Robert Stroud serves as VP and as Service Management, Cloud Computing and Governance Evangelist at CA Technologies. Robert also serves as an International vice president of ISACA, is part of the Framework committee and was the former chair of the COBIT Steering Committee. Robert also serves on the itSMF...
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Published:
May 22 2009, 01:37 PM
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no comments
by
Robert Stroud
For those of you who have seen the itSMF USA news, I wanted to comment on it in this forum. It is with a heavy heart, but an eager look ahead, that I have resigned my board of director's seat for itSMF USA. Working in this regional group - in the country I reside in when not on the road for work! - has been a very fulfilling experience. It makes me happy to know that my colleague, Bob Sterbens from CA, Inc., will take my seat on the board. I know he will represent the community and industry well. Congratulations to Bob!
The good news for me is I should now have more free time for activity on the Boards of itSMF International and ISACA, both of which I'm a very active member. It also gives me time for my day job at CA!
By: Robert Stroud
Robert Stroud serves as VP and as Service Management, Cloud Computing and Governance Evangelist at CA Technologies. Robert also serves as an International vice president of ISACA, is part of the Framework committee and was the former chair of the COBIT Steering Committee. Robert also serves on the itSMF...
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Published:
May 21 2009, 04:31 PM
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no comments
by
Jeff Foucher
Seems every day we hear about mass layoffs and downsizing as part of the New Corporate Darwinian Theory, where only the lean are meant to survive (and thrive?). Sadly, this has resulted in job losses which may never be recuperated. But if I put on my IT hat, I have to ask: Where Did The License Go? So many corporate machines running so much leased, borrowed, downloaded and distributed software they must be sitting around waiting for someone to say "RUN" or "GO TO."
I have to think that if an organization could harvest, re-use, re-negotiate or rid itself of excess software licenses, it could save at least one job.
Of course, that software license has in many cases, avoided the entrapments of its human brethren - that of the ID Badge, the Cube Number, the Parking Space and the Org Chart. And this has somehow left it idle and unproductive somewhere, soaking up corporate cash and taking up space.
By: Jeff Foucher
Jeff Foucher is Senior Director of Product Marketing, responsible for CA’s Business Technology Management suite, including market-leading Portfolio Management, Financial Management and Service Level Management solutions. In this capacity, he is focused on helping CIOs and their teams to become the trusted...
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