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How Service Catalog and CMDB Integration Supports Going Lean

Published: April 28 2009, 08:12 PM
by Robert Stroud

 

As CIOs look to adopt Lean IT principles to reduce costs, eliminate waste and increase value, business and IT alignment is more important than ever. In order to get lean IT needs to deliver a close integration of the Service Catalog and CMDB.  My colleague, Steve Widen has just has an excellent article, released in the CA Advisor on the topic that I wanted to draw your attention to called "How Service Catalog and CMDB Integration Supports Going Lean". 

Whilst on the topic I wanted to draw your attention to the newest release of CA Service Catalog which makes significant progress in bridging the IT-business divide. 

To learn more about how to achieve Lean IT with new CA solutions launched April 20 and this week visit the Lean IT site.  

 

 

 

 

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By: Robert Stroud
Robert Stroud serves as VP and as Service Management, Cloud Computing and Governance Evangelist at CA Technologies. Robert also serves as an International vice president of ISACA, is part of the Framework committee and was the former chair of the COBIT Steering Committee. Robert also serves on the itSMF...
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3 people have left comments:

Rob, when you are establishing a service catalog how important is it to have business input into its creation and also the naming of the services?

Posted by: Tim Hill | April 29, 2009 9:34 PM

In short, yes.  Business involvement in service creation and naming is important.  The service catalog is a pivot point of IT/Businenss alignment.  As Rob mentioned in a prevous entry the setting of expectation related to service expectations is very important.  With this the agreement on these expectations requires business input.  Folks requesting services need the services named and categorized to align with and support their role.  The service definition including the any required fulfillment process such as service approval should be clearly understood along with status indicators.

Posted by: John Ulery | April 30, 2009 6:10 AM

Every business I have seen with mature Service Management practices have a strong partnership between the business and IT. This is more than just having business input. There should be collaboration among all stakeholders to define standard offering templates, attributes, metrics, and establish a common language.

Examples of stakeholders may include IT management, IT service line owners, business representatives or advocates, finance, and the PMO office.

Posted by: Eric Feldman | April 30, 2009 5:21 PM

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