Published:
December 26 2008, 02:15 PM
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2 Comment(s)
by
Robert Stroud
In my travels I have encountered numerous questions about ITIL V3--many of which dealt with what I call "ITIL Myths." Here are my "Top 3 ITIL v3 Myths for 2008," and let me tell you there were many to choose from.
- Myth 1 - You must implement every ITIL process starting from Service Strategy.
As a framework, ITIL is guidance based on demonstrated "good practice." As you review the books, different organizations will identify different areas of value as they move forward. For instance, if we need to automate our event and incident management area to deliver more immediate fault resolution then I would find the Service Operation volume of extreme interest. Another organization that is looking to better manage the change management process from development to operations would look at the Service Transition volume and so on. The reality here is that with ITIL, like any other best practice, you utilize the components that make sense. Then, as you mature, you can continue additional implementations.
- Myth 2 - If you are implementing version 2 you have to start all over again.
If I had a dollar for every time I have addressed this! ITIL v3 includes all the ITIL v2 processes that you know and love--these have been incorporated and expanded. The secret here is if you are in the midst of an ITIL v2 implementation, you should continue. I recommend that you read the v3 guidance and see where the value is in potentially extending or expanding or even rationalizing the process.
- Myth 3 - ITIL V4 is going to be delivered in 2009.
As far as I know--and I have asked everyone who should know in the industry--there are no plans to deliver a v4 in 2009 or anytime in the future. The current development is of more complementary publications that will give a greater degree of prescription to you as a practitioner to implement a specific process or set of processes faster and with more detail. Now I am not suggesting that the ITIL core will never change, but rather it will change with updates to sections rather than a completely new ITIL.
Readers, please accept my best wishes for a myth-dispelling 2009!
By: Robert Stroud
Robert Stroud serves as VP and as Service Management, Cloud Computing and Governance Evangelist at CA Technologies. Robert also serves as an International vice president of ISACA, is part of the Framework committee and was the former chair of the COBIT Steering Committee. Robert also serves on the itSMF...
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