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To ITIL® V3 and Beyond: Travels with Rob Stroud

Travel around the world with this IT best practices evangelist as he speaks on IT Service Management, IT Governance and ITIL trends

The ITIL Coolness Factor

 

I point you to a recent piece on SearchCIO.com--not because I was interviewed for it, but rather it looks at ITIL® in a way I had not previously considered, and with the scores of articles available on ITIL, that's a pretty amazing statement.

 

The article is entitled "Geeks fade away as ITIL infiltrates Allstate." It credits ITIL with helping to explain the importance of IT to the business and, in doing so, endowing us IT geeks with coolness. How cool is that?

 

This raises some questions. Is a geek endowed with coolness still a geek? Or, does coolness strip a geek of his/her geekiness?

 

As for me, once you read my contributions to the article, I think you'll agree that my place in geekdom is secure.

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Published Jun 26 2008, 05:57 PM by Robert Stroud
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Comments

Andy said:

Nice article.  I believe that Geeks will still be Geeks to some extent but by using the ITIL framework be it V2 or V3 they will be enlightened and realise there is an end customer or user at the end of a server.  ITIL bringing IT closer to the Business = Priceless

June 27, 2008 4:41 AM

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About Robert Stroud

Robert Stroud is Vice President and IT Service Management and IT Governance Evangelist at CA. In this role, he helps ensure that the company’s solutions adhere to best practices and mentors organizations on driving maximum business value from their ITIL initiatives. A 25 year IT veteran, Robert was recently elected International Vice President of ISACA (previously known as the Information Systems and Control Association) and Vice President of ISACA’s research affiliate, the IT Governance Institute (ITGI). He is a recognized industry speaker and leader, serving on the USA itSMF Advisory Board, its Governance Committee and the COBIT Steering Committee. He worked on the ITIL Version 3 project as part of the ITIL Advisory Group and as a Mentor and Reviewer for some of the newly published ITIL V3 volumes. He has authored several titles on ITIL and COBIT and served as a reviewer of the COBIT 4.0 to ITIL Version 2 mapping document.
 
 
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