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To ITIL® V3 and Beyond: Travels with Rob Stroud

Travel around the world with this IT best practices evangelist as he speaks on IT Service Management, IT Governance and ITIL trends

Casual Observations about ITIL v3 Adoption

 

I have been on the road for the last month, traveling to and from New Zealand, Israel, UK, Switzerland, Brazil and the U.S. I've talked to many enterprises from banks, to telecom to manufacturers and I have been hearing consistent messages, which I thought I'd share:

  • All told me that they will soon be adapting their ITIL® v2 processes to v3.
  • IT Governance is a prevalent topic.
  • There is a move to IT Service Portfolio Management.
  • The Service Catalog is seen as a pivotal component of transitioning from v2 to v3.  
  • Most organizations are happy with the new event management definition in the Service Operations volume of v3.
  • Most are happy with the service lifecycle definition in v3.
  • Organizations are most pleased with the Configuration Management System defined in v3 over the CMDB as described in v2.
  • Version 2 training is declining dramatically (some vendors have cancelled their classes).   
  • People have found the new Key Element Guides (or KEGs) easy to read and a great way to quickly digest the ITIL v3 volumes.  

Care to add your casual (or not) observations to the list?

 

ITIL® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S. Patent and Trademark Office.

 

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Published Jun 17 2008, 09:05 AM by Robert Stroud
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About Robert Stroud

Robert Stroud is Vice President and IT Service Management and IT Governance Evangelist at CA. In this role, he helps ensure that the company’s solutions adhere to best practices and mentors organizations on driving maximum business value from their ITIL initiatives. A 25 year IT veteran, Robert was recently elected International Vice President of ISACA (previously known as the Information Systems and Control Association) and Vice President of ISACA’s research affiliate, the IT Governance Institute (ITGI). He is a recognized industry speaker and leader, serving on the USA itSMF Advisory Board, its Governance Committee and the COBIT Steering Committee. He worked on the ITIL Version 3 project as part of the ITIL Advisory Group and as a Mentor and Reviewer for some of the newly published ITIL V3 volumes. He has authored several titles on ITIL and COBIT and served as a reviewer of the COBIT 4.0 to ITIL Version 2 mapping document.
 
 
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