The Unified Service Model and the CMDB
Published:
December 06 2007, 06:16 PM
by
Marvin Waschke
In an article in CIO entitled "Why IT Needs a Blueprint: The Case for a Unified Service Model," my colleague, Helge Scheil, wrote the following:
"A Unified Service Model provides insight into the service definition--that is, the assets, people and processes that support each service--and key information about each service such as costs, service levels, problems, incidents, events and projects related to the service. A Unified Service Model is typically implemented via a CMDB with significant integration to other management tools that provide deeper insight into service attributes."
A business example in the article does a good job of demonstrating the real value to be gained from a well-implemented and well-utilized CMDB. As the basis of a Unified Service Model, which in turn is the basis for the IT blueprint that Helge advocates, the importance of the CMDB can not be overstated.