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To ITIL® V3 and Beyond: Travels with Rob Stroud

Travel around the world with this IT best practices evangelist as he speaks on IT Service Management, IT Governance and ITIL trends

Title: ITIL V3 - The Elevator Pitch

For those of you new to the expression, an “elevator pitch” is a succinct 30 second blurb, presumably meant to be drawn upon should you find yourself sharing an elevator for a few floors with someone you hope to impress. The following ITIL V3 elevator pitch should get you by until you are able to finish all five ITIL volumes.

 

For example:

 

Your CIO enters elevator, nods at you, and says “I want 3.”

 

You draw a deep breath and say: “Yes. Good suggestion. While the Version 2 core books have been condensed into the volumes that make up ITIL V3, Version 3 guidance reflects the continuing maturity of best practices and advocates a different approach to processes. This approach addresses the service lifecycle from capturing service demand through service retirement. Version 3 places increased emphasis on the mutual dependencies of IT and the Business, which ties in nicely with our business service management strategy for aligning IT with business goals. We can implement ITIL V3 as our organizational appetite allows and, because we’re already examining our processes, V3 can only help accelerate our ITIL journey.

 

Your CIO says: “Impressive. But now can you please press 3?”

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Published Jun 07 2007, 03:31 PM by Robert Stroud
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About Robert Stroud

Robert Stroud is Vice President and IT Service Management and IT Governance Evangelist at CA. In this role, he helps ensure that the company’s solutions adhere to best practices and mentors organizations on driving maximum business value from their ITIL initiatives. A 25 year IT veteran, Robert was recently elected International Vice President of ISACA (previously known as the Information Systems and Control Association) and Vice President of ISACA’s research affiliate, the IT Governance Institute (ITGI). He is a recognized industry speaker and leader, serving on the USA itSMF Advisory Board, its Governance Committee and the COBIT Steering Committee. He worked on the ITIL Version 3 project as part of the ITIL Advisory Group and as a Mentor and Reviewer for some of the newly published ITIL V3 volumes. He has authored several titles on ITIL and COBIT and served as a reviewer of the COBIT 4.0 to ITIL Version 2 mapping document.
 
 
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