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May 2011 - Posts

Viewpoint from a New Mainframer

Published: May 26 2011, 11:23 AM | no comments
by Nakesha Newbury

There have been a lot of discussions, articles, and presentations around the rising ages of our current mainframe experts, the absence of mainframe based curriculums in our colleges and universities, and the lack of prepared, upcoming professionals with enough skills and hands on experience to take over the responsibility of managing and maintaining these complex systems.  Repeatedly I hear the question - how do we replace over 30 years of knowledge and decades of growing technology? 

From the perspective of a new mainframer, who in comparison to my fellow teammates, is still in the early stages of career development, I can't help but share those concerns.   However, I also have to take these questions even further.  When the time comes and the existing mainframe gurus are no longer working in the data centers, or occupying the roles of lead architect, managers, or IT analysts, and my treasured mentors are no longer sitting in the cubes directly next to me, will my generation of new mainframe professionals be ready?  And exactly how much time do we have.... (The majority of experienced mainframe staff at my office is above 50 years in age).

Maybe if we cross our fingers, nothing will break, need fixing, or crash!  There is a lot of knowledge to capture and having the right tools and mechanisms in place will be imperative towards creating the next phases of mainframe intelligence, both at the physical or hardware level and at the intellectual, user level. 

However, there are reasons to remain optimistic.  A burden and responsibility also rests on the newcomers themselves to learn or absorb as much as they can.  Since the beginning of my professional career, I have been in "sponge-mode".  After all, is it not in our own best interest to do so?  For many of us newbies, it was precisely these issues that made us choose mainframe careers in the first place.  And the fact that there is always so much to be taught, and so much still yet to be discovered, just adds to the challenge! 

But how do you know - what you don't know, so that you ask the right questions, or learn all the right material?

One of the best techniques I've found is to stay open, involved, and most importantly, eager!  Reflecting back, I have learned and grown substantially since the day I was first introduced to "Mr. Mainframe".  When I initially shook hands with this vast iron instructor, took my seat in front of his black screen chalkboard, and he spoke about VSAM files, batch processing, and JCL, I felt as though I was a student in a foreign language lesson.  Yet with each upcoming year, I've grown more independent and have gained new skills that have enabled me to work faster and solve more complex problems than I was able to handle or fully understand before.   Mr. Mainframe and I can now sit down to a cup of coffee, discuss the latest trends to hit the IT market, and as I enlighten him on how my latest assembler program will simplify our batch admin change control process, he can inform me that he's now interested in graphical interfaces and what I can offer him through the cloud.  

Okay, so I don't really talk to machines.  I did however join a chatting session recently at CA's May Mainframe Madness (MMM) 2011.  If you haven't tried MMM, let me mention that it's a great way to meet new people, share ideas, and to learn and view material from a mix of mainframe product solutions and teams that you may not otherwise get exposure to. 

Last year, I assisted as a booth rep for the New Mainframers booth in the MMM Exhibit Hall.  I had the opportunity to talk with a few other newbie­­­­­­­s, like myself, to get their ideas and perspectives.  I also had discussions with long-time mainframers who expressed how they were concerned about the forthcoming generations, and what companies were doing to remedy the predicted skills shortage problems.  This year, I'm monitoring the booths for my product team and the Mainframe Community booth.  The Community booth offers some useful documents and links to a variety of mainframe related resources.

 

During one of the scheduled chat sessions, the discussion focus, which involved CEOs, analysts, and many long-term mainframe users, drifted from the costs of workload virtualization towards skills shortage concerns.   Some of CA Technologies' initiatives, such as CA Mainframe Software Manager and CA Mainframe Chorus were brought into the conversation as well, as potential solutions and tools to help prepare the next generation and reduce these risks.  These products were designed with the intent of "simplifying management, boosting productivity, and offering a shorter ramp-up to new staff". 

With so many changes occurring, and new technologies and processes still left to be uncovered, new mainframers can feel assured that an exciting and interesting career will be left in front of them.  In the next few years, Mr. Mainframe and I might be interacting together through an entirely new interface, and hopefully it will be me as the new instructor, or at least to assist in those new developments.  Who wouldn't want to be involved or play a part in creating a new wave of management style and change?  So as we look to entice future generations to join the mainframe community, let us bring attention to the fact that, like all IT, the mainframe is evolving and there is much excitement and opportunity to be found!

 

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By: Nakesha Newbury
Nakesha Newbury is a Software Engineer for CA Endevor Software Change Manager, a leading source control management product for the mainframe environment. She began her career at CA Technologies as an Associate Software Engineer in CA’s Associate Engineering Program, Class of 2009 — a program that teaches...
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Automation, why bother?!!

Published: May 23 2011, 03:08 PM | no comments
by Marcel den Hartog

Back in the Dark Ages, when Systems Programmers and Operators had the same social status as jet pilots and brain surgeons and the same importance as a major, medium sized city, life was good. When an error-message would pop up that we did not recognize, we would grab the manual, or in some cases we could even use electronic ones, read, investigate, and solve the problem. And the second time (or 3rd or more) the same error message appeared, we would know what to do by heart.

Soon after that, we started automating responses so the SYSTEM would take the appropriate timely actions instead of depending on manual intervention. This saved time, reduced errors and changed management from responsive to proactive.

In the meantime, our Mainframe systems have turned into extremely complex environments. Numerous messages a second informing us about the status of thousands of different devices, applications, utilities etc. Long ago, with this level of automation, I learned that "set and forget" is what makes our mainframes so reliable. Finding the event, or sequence of events, defining the strategy and actions to solve the problem, and implementing them using powerful rules not only saves time, but also changes "fire fighting" into real, proactive management.

Much of the buzz these days amongst Mainframe folks is about the changes that the zSeries will bring. Not only will it run z/OS faster (generating more messages... grin) but it runs zLinux better than ever before. Add zBX to the picture and the question: "how will this all be managed/automated?" quickly comes to mind.

The mainframe itself, combined with the tools AND the people managing it are recognized by everybody (including distributed people) as the perfect combination, delivering the best managed environment. This is exactly what has set us apart from everything else, and this is what we will/must use as the argument to keep workload ON the mainframe and move workload back TO the mainframe.

But more importantly, we must use this argument to make the Mainframe the "manager of managers." Why not manage zLinux and in the future maybe even the zBX FROM the mainframe, using the tools, experience and the people that have done this so well in past decades?

CA Technologies will announce a number of new technologies during May Mainframe Madness that will allow you to do just that. And better, more controlled than ever before.

How does "CA Mainframe Connector for zLinux" sound to you? And, how about monitoring BCPii events with your automation products so you can implement message rule-based automation for these types of events?  Or automating the discovery of resource definitions for the zLinux‘s that people implement more and more?

Not only the users of IBM's new zSeries, but also those of you who have not yet decided to move to this new machine will benefit greatly from many of the new things we will announce in May. If you haven't already, go ahead and register.  You will not be disappointed...

 

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By: Marcel den Hartog
Marcel den Hartog is Principal Product Marketing EMEA for CA Technologies Mainframe solutions. In this role, he is a frequent speaker on both internal (customer) and external events where he talks about CA Technologies mainframe strategy, vision and market trends. Marcel joined CA Technologies in...
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Do Mainframes have ANYTHING to do with Cloud?!

Published: May 23 2011, 02:43 PM | no comments
by Marcel den Hartog

I  recently attended IBM's zUniversity in Vienna. It was a very interesting couple of days.Where almost ALL focus was on Cloud Computing last year, this year, it was more about efficiency this time around. At the CA Technologies booth, I had lots of discussions with fellow Mainframers.  Three themes popped up in almost every conversation; Cost savings, "Our management doesn't understand Mainframe" and Cloud.

It wasn't obvious to  everybody  that all 3 topics are closely connected. Cloud projects need money, budgets are tight, so savings must come from Mainframe as well... But the "Management doesn't understand us" frustration seems to grow year after year...

Now, as I said in previous blogs, many managers do not really want "Cloud". They are charmed by the advantages Cloud apparently offers; speed, flexibility, pay per use and less hassle, etc. As always, it's OUR job to bring common sense to the table.

Let us first agree that there is no such thing as "a Cloud" that doesn't include existing infrastructure ... Whatever strategic Cloud initiative our company agrees to implement, it will be connected to other stuff that we already have. Stand-alone Cloud initiatives are hardly ever really strategic unless it replaces everything we have or when we need it only for a short time.  From my past experience, I KNOW that IT projects tend to expand while they are being implemented. There are always integration points needed, simply because we need to get to data we already have somewhere else. And (probably Murphy's law at work) it's always outside the scope of the project. So we have many "integration points" that we get to with "extensions" in some shape or form...

One of the ways to make people are aware of the importance of the mainframe is to point out what runs on the mainframe. Which applications are there, and how valuable is the data to the company? You may smile, but I know many examples of IT Managers who are NOT aware of this....

Secondly, we must point out that this data will always be part of any new IT initiative. One of the greatest savings I have seen was when a company got rid of many of the jobs, servers and disks that were simply used to exchange and store extracts of mainframe data. Extracts used for BI projects, to exchange data with ERP- and other distributed applications etc. So a good strategy would be to demonstrate that your Mainframe is Cloud-ready, i.e. that you are able to exchange data with ANY Cloud service without the need for an additional infrastructure. And with the modern Mainframes, this can be done quite easily.

Let's get back to the three most mentioned issues. To pay for Cloud initiatives, the existing IT Budget will suffer. Any Cloud initiative will connect to what we already have, thereby adding complexity to something that already IS very complex. And all this has to be done with less budget than ever before. So we should find ways to make the Mainframe easier to manage and at the same time, making it ready to function as an Enterprise Cloud Data Server. During CA Technologies May Mainframe Madness there are many sessions that show you how to do both.

Remember, money talks, and savings can always be found. Think out of the box and the mainframe will be seen as the platform that can help SAVE money while allowing the company to implement strategic Cloud initiatives.

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By: Marcel den Hartog
Marcel den Hartog is Principal Product Marketing EMEA for CA Technologies Mainframe solutions. In this role, he is a frequent speaker on both internal (customer) and external events where he talks about CA Technologies mainframe strategy, vision and market trends. Marcel joined CA Technologies in...
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Dear Jon (Toigo): How CA Technologies is Responding to Hybrid Mainframing Challenges

Published: May 19 2011, 11:22 AM | no comments
by Dayton Semerjian

Jon Toigo commented in his guest blog about his May Mainframe Madness 2011 (MMM2011) session on "Hybrid Mainframing." He explained that Hybrid Mainframing is about the evolution of mainframe computing and the necessary strategic responses to the challenges of managing mainframes. 

Jon focuses on four areas:

  • 1) Software complexity - he asserts that there is a lot of utility software that can help mainframers do their job, but there is little integration between them. He points out that a common workspace is needed.
  • 2) Changing Workloads - he explains that as the zEnterprise architecture is adopted, and the mainframe "goes hybrid", it will bring "foreign" workloads into the conventional data center management mix. He asserts that the mainframe processing and management model needs to evolve to handle them.
  • 3) Blurring IT Management Roles - he points out that the lines are blurring where, up until now, there had been clearly defined management responsibilities. He points out that we need to capture the knowledge, skills and task responsibilities in an intelligible and transferable way.
  • 4) Aging Workforce - He points out that the aging mainframe workforce is a further complication - how will the next-generation system programmers, DBAs, etc. who have "cut their technology teeth on the internet and iPhones" be prepared to manage mainframes?

I was proud that Jon recognized that CA Technologies is proactively addressing these challenges.  In fact, all four areas fall under 3 business challenges our customers have consistently identified to us.  They are:

  • Control Costs and do more with less
  • Sustain critical MF workforce skills
  • Increase Agility of the platform to meet business needs

These three needs are the drivers behind our Mainframe 2.0 strategy, with the goal of simplifying mainframe management through integration, automation, and modernization.  Mainframe 2.0 has been a huge undertaking, addressing our entire, broad mainframe product portfolio, and Jon mentioned some of the most innovative highlights our mainframe development team has delivered.  First, we built CA Mainframe Software Manager (CA MSM), which is essentially an "install shield for the mainframe" that dramatically simplifies the acquisition, installation, and deployment of mainframe software."  Today we have over 350 customers using CA MSM and they are reporting reductions in installation times by as much as 90% or more.

But to meet their business challenges, our customers need us to simplify more than just installation and deployment.  They need us to simplify their entire day-to-day management tasks. To do this, we created an entirely new paradigm and that is management tasks.  What they were asking for was an entirely new management paradigm - a completely modernized workspace.  It would help them do more with less, make the platform more agile in meeting business needs and solve workforce problems by attracting and enabling the next generation mainframer Jon described, while facilitating collaboration with and improving the productivity of experienced staff.

Before taking on this challenge, we did immersive research with our customers and found they were using multiple tools and toggling back and forth between 6-8 different screens and tools to solve a problems...Integration was needed.  They were importing dumps of data into Excel and graphing them up to understand patterns and root cause analysis....Rich graphics and visualization were in order. The mainframe knowledge management system from some of the largest customers in the world consisted of sharing notebooks with handwritten information...Collaboration and knowledge management were essential. 

Based on this research and the recommendations of an innovative, industry design firm, we built CA Mainframe Chorus.

We also announced that we have installed a zEnterprise mainframe and blade server so we can develop new solutions in the hybrid environment, including integrating management across mainframe and distributed systems to further support cost reduction initiatives.

  

There's much more to come, but these are some of the highlights of what we've delivered so far to meet the hybrid mainframing challenges Jon Toigo called out, and to continue to deliver on our Mainframe 2.0 strategy.  I invite you to attend May Mainframe Madness 2011 and learn more about everything Jon and I described.

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By: Dayton Semerjian
Dayton Semerjian is general manager of CA Technologies Mainframe Customer Solutions Unit. He leads the team that drives the company’s Mainframe 2.0 strategy and brings to market a broad portfolio of mainframe management software. In this role, he is responsible for key aspects of the mainframe business...
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Capacity & Performance Management

Published: May 06 2011, 12:12 PM | no comments
by Marcel den Hartog

I just closed my iPad. I was trying to check-in to a flight from the comfort of my sofa. After 10 minutes, I gave up. It was slow, jumping from the "Yes, this is YOU" to my "select a different seat" took almost 2 minutes and then during the step to send my Boarding Pass to my email address, it just stopped. Very, very frustrating.

We all experience these types of things and know how irritating it is. And it is our job to prevent these from happening in our own IT Infrastructure. And funnily enough, during such moments, we make it all look as if we do not understand how frustrating unresponsive applications are for our end-users...

The loss of productivity is frustrating, not just the tapping time while you wait, but it is a proven fact that people make more mistakes entering data when they work with slow systems. They are just less concentrated. So we can safely say, it's costing our companies lots of money.

There is one thing that we have accomplished: we are waiting very fast these days. With 8 core processors, 10Gb Networks, and zSeries Mainframes, the waiting is faster than ever! But we are still waiting. And every day, something that has been ignored for a long time because the waiting was not visible pops up and the fast waiting turns into SLOW waiting.... A long way of describing what is called firefighting.

There are three reasons why we are fighting fires: A lack of time, the complexity of our applications and the fact that IT is still working in silos. We cannot change the complexity of our applications so we have to work on the other two. And the right software can help you do that. We all know that fixing a problem is very expensive (both in time AND money) once it happens. Fixing it before people notice is a lot cheaper. So instead of using the famous: "Let's solve the top 10 bad performers every day", should change into: "Let's use tools that tell us which top 10 bad performers will probably happen in the next 5 days".

In May, CA Technologies will talk about just that during May Mainframe Madness. Solutions that integrate performance data from distributed applications AND the mainframe so you KNOW what's happening (prevents a lot of finger pointing), but also what is GOING to happen if you leave things alone. I have done a lot of application tuning in my life. I know how hard it is, so I fully appreciate how good our solutions have become. Register at www.ca.com/mmm and learn how you can save not only a lot of time in the future, but avoid a lot of angry users while you do it.....

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By: Marcel den Hartog
Marcel den Hartog is Principal Product Marketing EMEA for CA Technologies Mainframe solutions. In this role, he is a frequent speaker on both internal (customer) and external events where he talks about CA Technologies mainframe strategy, vision and market trends. Marcel joined CA Technologies in...
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