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Enterprise IT Management Perspectives
A 360° view.
Welcome, and a note of explanation
Enterprise IT Management Perspectives: A 360° View
Welcome to the EITM Perspectives blog. It’s fairly obvious from the title what this blog is meant to discuss. The perspectives relate to four major imperatives for EITM:
2) Managing IT costs
3) Improve service quality
4) Managing risk
These imperatives will be the subject of my blog over a period of time (though it won’t be restricted to these four areas) and there’s enough to cover where we can take an in depth view of everything that gets done in IT and how they all roll up into those four imperatives.But what’s this about a 360-degree view?
My plan for the blog is to build a discussion around each topic that takes into consideration diverse views and opinions. So I’m not just going to present my personal positions, but rather I’ll start off by offering up two opposing views of a specific topic. Because the reality is that nothing is ever that black and white, and often times even polar opposite viewpoints have a good area where they fuse—where they intersect—and where you can get the benefits of both worlds. (It’s like the classic discussion around centralization or decentralization, where it turns out the current thinking is that you should take a federated approach, which is somewhere in between.) And while the blog does give me a platform for regular commentary on what my position is on each subject, I’ll do my best to give equal time to other viewpoints and I encourage readers to comment often--to contribute to the discussion and make this blog a venue for friendly debate. Because the bottom line is that there’s often merit to both sides of a discussion, where can we start drawing some of the key benefits of each side and see if we can come up with something that’s actually better than either position.
Align IT with the business
The first topic I plan to tackle in my next several posts, is the idea of aligning IT with the business. One view is that the business and IT need alignment, the business has objectives and strategies that it needs to put in place and IT must follow and align its strategies with what the business is doing, so that it’s supporting the business. The Total Opposite View, which I’ve heard from some CIOs themselves, is that aligning IT with business is a misnomer. These folks ask the question “why do I need to be aligned with the business when I’m already part of the business?” Because they’re an integral part of the business, they feel that by definition, they’re already aligned and no further steps need to be made.Stay tuned as I delve into both sides of this issue.
About Dominic Schiavello
As Vice President, EITM Solution Strategy with CA Corporate, Dominic Schiavello is responsible for the company’s Enterprise IT Management (EITM) vision and strategy with its corresponding marketing initiatives. The EITM solutions portfolio spans IT Governance, Business Service Management and Security Management. Dominic has 26 years' experience in the IT industry, 19 of these being with Computer Associates. Prior to his current role, Dominic was Consulting Manager in the Strategic Accounts Group. In this role, he managed CA's Solutions Architects team whose key objective was to understand customer’s business needs, and develop IT strategies and customised solutions to address them. Other roles at CA include presales and client service management, Australian southern region project director of CA's professional services organisation, working extensively on several of CA Australia's largest Enterprise IT Management projects. He joined CA as a CA-IDMS consultant from Cullinet Software, with a background in Database Administration and Application Development. As a senior spokesperson for CA, Dominic has delivered keynote speeches and numerous papers and presentations worldwide at industry and CA user conferences. Five years ago Dominic initiated CA Pacific’s senior IT management roundtable program and has been a key speaker and was the program owner. Dominic holds a Bachelors degree in Computer Science from Monash University and a Masters of Business Administration (Executive) from the Australian Graduate School of Management.
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